Senior Relationship Manager

1 week ago

Johannesburg, Gauteng, South Africa AIG Full time
Senior Relationship Manager - Client and Broker Engagement - SSA

Purpose of the role


Build and grow relationships with brokers across the Global, International, National and Independent segments as well as with identified key clients to promote awareness of AIG products, appetites and brand selling points.


Relationship management to include collaborating with Product Centres to ensure AIG meet or exceed service levels and customer expectations as well as rate, retention and new business metrics.

Client Engagement

Support SSA Client Engagement Lead in strategy setting and identifying key clients for South Africa client engagement targets.
Grow and retain identified major clients (including multinationals) including increased premium, capacity or additional lines of business.
Retain 95% of identified clients.

Promote collaboration within the business with use of Salesforce as the primary CRM tool and manage loss ratio through large account profitability analysis.

Strategic alignment of client plans with goals and objectives of each line of business and clearly articulate our value proposition through stewardship meetings and client events.

Drive pipeline reporting through Power BI usage and ensure data accuracy within the Distribution team.

Broker Engagement

Build and grow portfolios with key brokers that will lead to increased production in our chosen products.
Develop, retain and expand business relationship with broker distribution channels in South Africa.
Manage relationships to ensure that service levels meet or exceed customer expectations across all products and services.

Develop sales plans for targeted distribution channels, leading to increased pipeline, and recommend & promote company products and services, based on distribution channel needs.

Support CBE team in on and off boarding of new or underperforming broker partners.

Establish and develop a proactive pipeline of business managed via diligent use of Salesforce and ensure a bind ratio in excess of 25% via clearly articulated appetite communications.

Manage designated ad-hoc projects.
Ensure retention of all Key renewals within designated portfolios in accordance with Profit Centre underwriting strategies.
Support our FAC RI Re-Insurance growth plan.
Ensure adherence to audit, regulatory and compliance requirements

Reimagining insurance to make a bigger difference to the world

American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion.

The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.


AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

AIG South Africa

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