Relationship Manager: Rrb

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Classification

  • Req Number Closing Date 21 March 2024
  • Location
  • Sandton
  • Job Family
  • Sales and Services
  • Career Stream
  • Relationship Management
  • Leadership Pipeline
  • Manage Self Professional
  • FAIS Affected
  • FAIS Affected
  • Yes
    Job Purpose
  • To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Responsibilities:

  • To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.
Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.

  • Improve client service through delivering relevant products and services according to client needs.
  • Maintain and build a portfolio of high value, and complex clients.
  • Unearth client sales / solution opportunities and execute on these opportunities.
  • Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
  • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
  • Build and maintain effective professional relationships with high value profile clients through contact management.
  • Deliver banking solutions that meet client needs.
  • Understand client's business, personal and household needs.
  • Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
  • Proactively engage clients in a manner that is relevant to their specific circumstances.
  • Collaborate with specialists in client engagements to cross sell and create value based solutions.
  • Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
  • Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
  • Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
  • Understand the bank's risk and credit policy and manage client expectations accordingly.
  • Obtain buyin for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
  • Comply with internal standard procedures to facilitate the execution of client requirements.
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Preferred Qualification
  • Degree in Business / Finance / Marketing (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification
  • Minimum Experience Level
  • Minimum 5 years in a banking environment (2 of which as a relationship banker).
    Technical / Professional Knowledge
  • Microsoft Office
  • Interpersonal Skills/ Client Relationship
  • Business writing
  • Business terms and definitions
  • Relevant regulatory knowledge
  • Data analysis
  • Business Acumen
  • Decisionmaking process
  • Principles of financial management
  • Governance, Risk and Controls


 Behavioural Competencies
  • Building Networks
  • Building Trusting Relationships
  • Business Acumen
  • Driving for Results
  • Global Perspective
  • Portfolio Management
  • Sustaining Customer Satisfaction
  • Targeting Sales Opportunities
- **_Please contact the Nedbank Recruiting Team at _

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