Strategic Relationship Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Consultant

  • REQ Thembi Mtshali
  • Job Family
  • Sales And Services


Career Stream
  • Client Service


Leadership Pipeline
  • Manage Self: Professional
  • FAIS Affected
    Job Purpose
  • To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Responsibilities:

  • Onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
  • Acquisition and onboarding of buyers (e.g. supplier's debtors) onto the Avo B2B platform
  • Change management of sellers and buyers
  • Onboarding of buyers on the platform
  • Manage client experience for strategic partners, suppliers and buyers
  • Overall relationship management for experience strategic partners, suppliers and buyers, and Avo crosssell leveraging those relationships
  • Ensure that all individual and department results are delivered within budget to deadlines
  • Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
  • Ensure that all individual and department results were delivered within budget to deadlines
  • Deliver services to client expectations and Nedbank standards
  • Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
  • Manage matrix stakeholder relationships
  • Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated
  • Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
  • Ensure that professional solutions delivered within agreed parameters and timelines
  • Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
  • Build commercially viable relationships with clients by providing quality advice to clients
  • Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
  • Deliver best practice services to client expectations
  • Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations
  • Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • Minimum Experience Level 5 years experience in a client service role within a banking environment

Types of exposure

  • Account Management
  • Sales Enablement
  • Relationship Management
  • Change Management
  • Client Service
and Support

  • Technical / Professional Knowledge
  • Budgeting
  • Client service management
  • Communication Strategies
  • Diversity management
  • Employee training/development
  • Stakeholder management
  • Strategic planning
  • Talent management
  • Workforce planning
  • Business writing skills
  • General Communication Skills
  • Organisational structure
  • Influencing


Behavioural Competencies
  • Customer Focus
  • Delivering High-Impact Presentations
  • Building partnerships
  • High-Impact Communication
  • Planning and Organizing
  • Sustaining Customer Satisfaction
  • Disclaimer
    _Please contact the Nedbank._
- **_Please contact the Nedbank Recruiting Team at _

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