Rep Ii Consumer Operations Support

2 weeks ago

Johannesburg, Gauteng, South Africa TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Requirements:

  • Time management skills with the ability to prioritize and multitask and work under tight deadlines
  • Excellent communication and presentation skills
  • Problem solver and willingness to take initiative and try new approaches and propose new solutions
  • Ability to work effectively both independently, unsupervised and as a team
  • Helps to keep motivation high by being supportive to colleagues
  • Takes full responsibility and the required action for assigned tasks
  • Strong customer service skills to maintain relationship between TransUnion and customers
  • Track record of over achieving quotas

What You'll Bring:

Responsibilities:

  • Verify consumer disputes and inquiries via phone/fax and make sure data is reporting accurately
  • Establishes and maintains positive work relationship with internal team and customers
  • Build sustainable relationship of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the correct processes and manuals
  • Follow communication procedures, guidelines and policies
  • Engages resources and guidance from Operation leads in order to provide the best consumer investigation results
  • Performs other related duties as required and assigned by the Associate leader or manager of operations
  • Meets or exceeds in quality assurance metrics and daily quotas assigned
  • Handles administrative and routine tasks required to provide a consistent consumer experience
  • Daily queue management process followed daily to make sure SLA is being met
  • Participates in special projects and assume other duties and responsibilities as assigned
  • Comply with provincial reporting act, consumer reporting legislation and internal SOP policies in place
  • Responsible for assisting in the identification and flagging process for both potential and confirmed fraud victims of fraud and maintaining HAWK database.

Impact You'll Make:

Responsibilities:

  • Verify consumer disputes and inquiries via phone/fax and make sure data is reporting accurately
  • Establishes and maintains positive work relationship with internal team and customers
  • Build sustainable relationship of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the correct processes and manuals
  • Follow communication procedures, guidelines and policies
  • Engages resources and guidance from Operation leads in order to provide the best consumer investigation results
  • Performs other related duties as required and assigned by the Associate leader or manager of operations
  • Meets or exceeds in quality assurance metrics and daily quotas assigned
  • Handles administrative and routine tasks required to provide a consistent consumer experience
  • Daily queue management process followed daily to make sure SLA is being met
  • Participates in special projects and assume other duties and responsibilities as assigned
  • Comply with provincial reporting act, consumer reporting legislation and internal SOP policies in place
  • Responsible for assisting in the identification and flagging process for both potential and confirmed fraud victims of fraud and maintaining HAWK database.
TransUnion Job Title

Administrator II, Consumer Operations Support

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