Back Office Operations Rep

2 weeks ago


Johannesburg, Gauteng, South Africa TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:


The BFS back-office coordinator will be responsible for the non-customer facing actions to fulfil a client data breach event as well as coordinating and giving timely updates to all stakeholders.


What You'll Bring:

  • Receives instruction from Sales or Breach IC with all relevant actions
  • Agent creates and sends links to sales for secure file transfer
  • Receives data and notification letters/documents
  • Coordinates data cleansing if required.
  • Instructs the relevant contact center (internal or external) and provides FAQ to agents
  • Provides regular feedback and updates to Sales/IC on the status of the notification and set up of the contact center.
  • Understands BFS services requirements and keeps tight controls on cases and task management.
  • Maintains a consistently high level of knowledge regarding BFS products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific BFS business processes when performing all backoffice BFS operations work.
  • Maintains a solid understanding of breach and data privacy knowledge
  • Works with QA and Team Lead to improve individual performance based on feedback and coaching, to ensure that a highquality work product is delivered to T&E customers and consumers.
  • Performs other duties as assigned.

Impact You'll Make:

  • 13 years of experience in an coordination/operations job role or customer care/support job role.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be selfmotivated and a selfstarter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a teamoriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills to properly followup on in progress work, while balancing new work assigned through our operations work queues.
  • Highly organized
TransUnion Job Title

Rep II, Customer Support Operations

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