Rep Ii- Customer Support Ops

2 weeks ago


Johannesburg, Gauteng, South Africa TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling metrics
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions and process updates or dispute information on consumer files
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage internal and external customers, always being scrupulous and thorough

What You'll Bring:

What you will do:

  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling metrics
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions and process updates or dispute information on consumer files
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage internal and external customers, always being scrupulous and thorough

Impact You'll Make:

What you will bring

  • Proven customer support experience or experience as a client service representative. Experience in a contactcenter environment is considered an asset but is not mandatory.
  • Track record of overachieving quotas
  • Strong call handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High attention to detail and ability to meet quality standards
  • Comfort with technology and the ability to handle multiple systems at one time
  • Previous experience in a credit or financial industry is preferred but is not considered mandatory
  • High school diploma or equivalent (College diploma is preferred)


It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.


A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Rep II, Customer Support Operations

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