Customer Experience Specialist
2 weeks ago
amplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you.
The purpose of the role consists of, but not limited to, assisting clients with travel requirements, booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas.
What you will be doing:
- Manage a portfolio of existing clients and accounts
- Offer first class customer service at all times
- Providing a variety of quotations to clients not favouring one airline/supplier
- Following up quotations each morning to ensure we have provided what was required and offer any further help
- When a quotation is cancelled try to find out if there is anything we could have done differently
- Work with Business Account Managers to maximise opportunities and pass on relevant leads
- Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
- Meet and exceed personal objectives in line with company KPIs and account SLAs
- Understand key products, services and unique selling points
- Promote and support the values and behaviours and promote the company culture.
- Attend and participate in team meetings
- Identify any areas where inhouse training would improve performance
- Attend airline training sessions
What a good fit looks like:
- Customer service orientation with a passion for exceeding expectations.
- Excellent verbal and written communication skills in English.
- Strong experience of nett fares, including airpasses and RTW fares
- Excellent travel industry and worldwide travel knowledge having preferably travelled extensively
- Good CRS knowledge, Galileo preferable but crosstraining can be undertaken
- Strong ticketing experience, including nett fares, reissues etc
What you will need:
- Minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role.
- Minimum of 2 Years experience within the travel, tourism industry, particularly tours and activities.
- Proficiency in computer skills and internet navigation.
- Experience in a startup environment is a plus.
- Willing to work UK and US Hours, if required.
Skills and Knoweldge:
- Excellent organisational skills and the ability to work under pressure
- Express keen negotiating skills
- Strong problemsolving abilities with a proactive mindset.
- Demonstrated initiative and entrepreneurial drive.
- Exceptional attention to detail, providing accurate reports.
- A "lead by example" work ethic to drive first class customer service from the reservations department with all clients, suppliers and Diversity departments
- Proficiency in multitasking and working to tight deadlines.
- Experience in navigating computer systems and internet platforms.
- Mature, confident, and resilient personality, thriving in a dynamic startup environment.
In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team.
Job Types:
Full-time, Permanent
Salary:
R8 000,00 - R8 500,00 per month
Experience:
- unbroken
International Contact Centre: 2 years (required)
- Travel and Tourism: 2 years (required)
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers....
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...
-
Customer Service Specialist, Customer Experience
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeExcellent written and verbal communications skills with an ability to interact with senior stakeholders.Ability to get hands dirty in the detail but can also see the bigger picture.Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.Confident creating reports for leadership consumption.Ability to take...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeDuties and responsibilities Manage a portfolio of existing clients and accountsAlways offer first class customer serviceProviding a variety of quotations to clients.Following up quotations each morning to ensure we have provided what was required and offer any further helpWhen a quotation is cancelled try to find out if there is anything we could have...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeamplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you. Be a part of an amazing, dynamic team...
-
Customer Sales Rep
2 weeks ago
Cape Town, Western Cape, South Africa F & G Sourcing Specialist Full timeF and G Sourcing Specialist is assisting a reputable Interior Design Solutions client that is seeking a skilled Customer Sales Representative to based in Cape Town.Salary: First three months Basic R pm with 3 % commissionable earnings from R From month 4 R basic with 10 % commissionable earnings from R After month 4, consultant will get 100l of...
-
Operations Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeOur client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...
-
Customer Insights Specialist
2 weeks ago
Cape Town, Western Cape, South Africa e-Merge IT Recruitment Full timeA venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a Customer Insights Specialist whose attention and efforts are on understanding customers (or customer...
-
Customer Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa OTH Network Full timeWhat we do:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-friendly features, and by leveraging the marketing prowess of creators to fuel their...
-
Customer Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa ITL Full timeA dynamic and customer-centric specialist must have the unique ability to multi task and effectively communicate, identify, investigate, diagnose/manage resolution of customer issues To provide solutions to queries by relaying information to customers in a user-friendly and professional manner.Requirements:a) Excellent interpersonal written and verbal...
-
Customer Success Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Massive Diamonds Marketing Full timeWe're looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team.In this role, you'll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.Your responsibilities will include managing the implementation process, being the go-to contact for customer inquiries, configuring...
-
Dutch speaking Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeAre you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you'll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support through...
-
Customer Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Onsight Full timeThe opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and that...
-
Head of Customer Experience
2 weeks ago
Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full timeThe main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long- term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and...
-
Customer Experience Agent
2 weeks ago
Cape Town, Western Cape, South Africa Pargo Full timeWe're Hiring: Customer Experience AgentWe are seeking a sharp, creative Customer Experience Agent to join our team and ensure customers have an exceptional and pleasant experience. Join our fast-growing business that is changing the e-commerce delivery landscape in South Africa.The RoleAs a part of the Customer Experience team, you will be the primary point...
-
Customer Experience Advisor
2 weeks ago
Cape Town, Western Cape, South Africa Firstrand Bank Limited Full timeTo provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practiceContribute to cost efficiencies through responsible utilisation of work related...
-
Customer Experience Advisor
2 weeks ago
Cape Town, Western Cape, South Africa Rmb Full timeCustomer Experience Advisor page is loaded Customer Experience Advisor Apply locations Shop Zevenwacht Mall, 21 Van Riebeek Road, Kuilsriver, Cape Town, 7579 time type Full time posted on Posted Yesterday job requisition id R13824 Job DescriptionTo provide excellent customer experience by welcoming customers, understanding their requirements, and managing...