Customer Experience Specialist
2 weeks ago
ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category.
Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers.
We help companies put trust—an abstract idea—to work. That's digital trust for the real world.POSITION SUMMARY**:
We are in the market for Customer Experience Specialist with
native, bi-lingual or business proficiency in German.
As
Customer Experience Specialist
(German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
WHAT YOU WILL DO:
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customercall trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation testdata to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
WHAT YOU HAVE:
- Native, bilingual or business proficiency in
native, bilingual or business proficiency in German (essential): - 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven trackrecord in evaluating and mitigating risk
- Detailorientation, aptitude to learn, high level of selfmotivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
WHAT's IN IT FOR YOU:
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information.
Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
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