Non-technical Trainer

2 weeks ago


Centurion, Gauteng, South Africa Flink South Africa (PTY) LTD Full time

Duties and Responsibilities

  • Deliver on the integrated Training Efficiency Strategy suited to Dealer environments, ensuring integration of VWSA's business objectives / learning and development priorities.
  • Promote and communicate the Training Value Proposition for Dealers, ensuring alignment to VWSA's Group Dealer Franchise Agreements / Standards.

Training Content Design / Launches / Projects

  • Integrate training offerings with Dealer Management Strategic objectives, overall benchmark, to support people performance objectives promoting a learning organisation.
  • In conjunction with the Instructional Design Lead with reference to quality and design formats:
  • design training courses as per requirements from Brands (where possible, ensure alignment with NQF requirements) to ensure course content meets strategic objectives.
  • Design curricula, in conjunction with VWAG and content localised to the South African market.
- develop learner and facilitator guides for courses that you are responsible for, and as required.
- ensure cataloguing and version management of all training content.
- align all content development to meet learning objectives (WBT, VCT and ILT).

  • Strengthen a focus on digital and social media learning including microlearning relevance balanced between instructorled, online, and onthejob options.
  • In conjunction with the Non-Technical Training Lead, determine delivery mechanisms as well as ILT, VCT and/or WBT requirements
  • Assist the Non-Technical Training Lead to:
  • scope and define learner paths for functional roles.
- plan for new product introduction training (determined by model).
- achieve a 80: 20 blended learning strategy (20% e
  • Learning for 80% ILT).
  • Ensure that all training activities and materials, including examination and assessments, meet with the relevant organisational and statutory policies, including health and safety.
  • Ensure that all training manuals and course handouts are up to date.
  • Update course content where applicable and share information with the nontechnical training team and supervisors and save on the server.
  • Plan and prepare all training aid resources before training takes place.

Training Delivery

  • Adhere to the training schedule, as designed by the Non-Technical Training Lead, based on the demand of the Brands / Dealer Network and ad hoc projects, to ensure the achievement of compliance KPIs and targets.
  • Deliver platform days and 23x trips to VWAG per annum (if required and approved).
  • Deliver International Qualifications (certification) Training as per annual targets and according to the Non-Technical Training Schedule.
  • All Non-Technical Training delivered online and facetoface in accordance with Brand requirements to the Volkswagen group dealers, internal and government nontechnical personnel (where possible, ensure alignment with NQF requirements).
  • Constantly motivate and guide the delegates on course.
  • All new Product Launch Training designed and delivered, compliance attendance for target
- audiences delivered as defined by Brands per new model introductions.

  • Product Launches and product knowledge training delivered as per defined learning path and timelines

Product Launch:

1 or 1⁄2 day ILT launch intervention which must follow a basic guideline of a static, dynamic, drive component and a minimum of three competitor vehicles included in the event (product dependent / availability).



  • Product Launch: new product introduction training will be determined by model.
  • Ensure utilisation of training information, tools and materials produced by the Academy.
  • Provide training for outlying areas where the need arises.
  • Deliver ad hoc training as required.
  • Be prepared to travel to deliver training, both within South Africa and in Sub-Sahara markets.
  • Participation in local and Group competitions as per Brand requirements.

Evaluation

  • Manage own course evaluations and ensure corrective actions are implemented. Escalate to the relevant parties where required.
  • Examination / assessment process and resources managed according to VWSA and VWAG standards.
  • Training exam failure rates reduced and managed in accordance with target.
  • Set relevant and meaningful questionnaires for all courses presented and test the delegates to ensure competence on the course content.
  • Make use of polls and online comments during VCT sessions to provide valuable feedback on own session effectiveness.

Continuous Improvement and Innovation

  • Continuous improvement approach implemented in company processes and procedures to support the ongoing improvement of business operations excellence, specifically about process efficiency.
  • Course content updates as well as innovations in delivery and continuous improvements in these ensured.

Audits and Housekeeping
Maintain the OEM Training standards and support the VWSA Academy audits as required. This includes general housekeeping and day to day maintenance and clean

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