Non - Technical Trainer Lead

2 weeks ago


Centurion, Gauteng, South Africa Flink South Africa (PTY) LTD Full time

Position Summary


To lead and manage the Non-Technical training team within the Volkswagen Training Academy, as well as deliver Non-Technical training courses as per defined learning path and timelines on behalf of MSXI for Volkswagen South Africa to ensure that certification targets are achieved (as per Brand requirements).


Qualifications and Relevant Experience

  • Experienced Automotive Trainer of at least 5 years
  • Thorough understanding of adult learning principles
  • Thorough understanding of motor trade legislative requirements particularly pertaining to training and development
  • An outstanding knowledge of the Automotive industry in South Africa
  • Awareness of automotive retail processes and factors influencing competence development
  • Ability to build excellent rapport and strong working relationships
  • Excellent communication, presentation, and organisational skills
  • Fluent English spoken and written
  • Expressly able to implement a coherent blended learning approach to training solutions
  • Clientfocused
  • High degree of attention to detail
  • Adaptable and flexible
  • Ability to work independently in a market with little supervision and using resources available
  • A selfmotivator who sustains focus on results and assumes accountability for the effective conclusion of projects/tasks

Important Working Relationships

  • Technical trainers
  • Non-Technical trainers
  • Academy Learning and Development Manager
  • Academy Support Team
  • VWSA Brand Managers / representatives
  • VWSA Training Managers
  • Academy Director
  • VWSA Management
  • MSXI Management

Unique Factors

  • Travel, often outside normal working hours
  • Preparation and delivery may require time outside of normal working hours

Strategy Consultation

  • Design the 1 to 3year integrated Training Efficiency Strategy suited to Dealer environments, ensuring integration of VWSA's business objectives / learning and development priorities.
  • Promote and communicate the Training Value Proposition for Dealers, ensuring alignment to VWSA's Group Dealer Franchise Agreements / Standards.
  • Integrate Training offerings with Dealer Management Strategic objectives, overall benchmark, to support people performance objectives promoting a learning organisation.
  • Achieve compliance KPIs / targets in support of Best People strategy for Find, Train, Retain, Recognise especially for training

Planning and Development

  • Needs Analysis conducted, within the dealer network and Brands, annually (commence September) with a biannual review.
  • Complete a demand plan, capacity plan and annual training calendars for Non-Technical Training (including SSA) by November of the current year for implementation the following year.
  • The training plans would need to ensure certification target achievement and the Brand Training target requirements, i.e., Product Training, Launches, and Projects.
  • Assign each trainer to deliver 120 platform days and 23x TtT trips to VWAG per annum (if required)
  • Achieve certification and training targets.

Training Delivery

  • Manage the training content design process, localisation, development, and maintenance for Product, Sales, After Sales Non-Technical, Information Technology and Systems and other training courses.
  • Direct the development of new elearning content, customise, and maintain existing elearning content and support implementation, as well as to ensure that all training is designed as per the Brands requirements, with the Trainers and Instructional Design Team.
  • Ensure that the training content for all training is updated and includes a
  • Ensure that Learner paths and curricula for functional roles scoped and defined as per VWAG requirements.
  • Ensure Cataloguing and version management of all training content.
  • Drive the blended learning strategy through recommendations for use of technology and automation with the aim of achieving greater levels of compliance and managing costs for the growth in ILT.
  • Determine delivery mechanisms, i.e. ILT, VCT and/or WBT requirements.
  • Training exam failure rates reduced and managed in accordance with target.
  • Implement the OEM's Training strategy to facilitate a consistent approach to learning and development and ensure ongoing improvement in the quality of training provision.
  • Collaborate with the Support Services Team to guide on targeted training attendance to achieve certification targets and seat utilization.
  • Manage delivery of new product launches and product knowledge training as per defined learning path and timelines. Plan 1 or 1⁄2 day ILT launch intervention which must include a static, dynamic, drive component and a minimum of three competitor vehicles included in the event (new product introduction training will be determined by model on average between 35 days per individual).

Management

  • Manage the adoption of the "New Certification Architecture" (Gap Analysis Training) assess, define personal development plan, train only th

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