Global Product

3 weeks ago

Centurion, South Africa Beckman Coulter Diagnostics Full time

**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.**

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Global Product & Customer Technical Support for Beckman Coulter Diagnostics is responsible for to work with the Beckman Coulter technical training team to develop, coordinate, and deliver industry leading training to end users and support personnel.

This position is part of the Technical Support Team in collaboration with Global Service located in Gauteng, Samrand and will be an Onsite Position at Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Diagnostics Technical Support Team and report to the Supervisor for Technical Support and Applications, responsible for the Command Centre, Technical Support Trainers and Applications Team. If you thrive in an amazing, multifunctional, fast paced role and want to work to build a world-class Technical Support organization—read on.

**In this role, you will have the opportunity to**:

- Utilize principles of instructional design in course development projects.
- Training content delivered via classroom, e-learning, webinars and other distance and self-paced, or on-demand learning methods.
- Design and conduct pretraining skill level and post training effectiveness assessments.
- Compliance with all safety, quality and regulatory requirements such as: ISO and FDA
- Maintain accurate and timely record keeping within a learning management system.
- Collaborate with all stakeholders to utilize DBS for ongoing process improvement.
- Solicit feedback from participants to be used as part of DBS’ Continuous Process Improvement.
- Maintain the technical training schedule as directed by the department manager.
- Acknowledge, coordinate and confirm all registrations for technical training including delivery of information and prerequisite packages to all students.
- Coordinate all travel, accommodation and meals as required for students.
- Verify entitlements of requestors and update records
- Prepare all orders for department supplies, maintain accurate records for general accounting and internal audit.
- Maintain accurate and timely record keeping, for students and staff, within a learning management system.
- Perform other related duties as assigned.
- Ensuring sustainment of department process
- Provide technical expertise to service mangers and all field personnel, advising and guiding local activities to resolution and customer satisfaction. (Address technical issues at the local country level avoiding the need for global escalation.)
- Coach all aspects of the escalation submission process with emphasis on service manager and field personnel responsibilities.
- Develop specialized knowledge and skills to perform, mentor and assess field service activities following established procedures, guidelines and skills-standards.
- Develop and improve technical skillsets of field service personnel. Utilize skills-standards, repair effectiveness and parts usage trend data to drive improvement initiatives.
- Participate in Early Response Team for product introductions to bias product success.
- Ensuring all safety, quality and regulatory requirements follow standards and agencies such as: ISO and FDA.
- Maintain accurate and timely record keeping within a learning management system (LMS).
- Collaborate with all stakeholders to utilize DBS for ongoing process improvement.
- Perform other related duties when and as assigned.
- Call Centre - Receive and process all customer analyzer calls.
- Receive and process all customer analyzer calls.
- Effective telephonic troubleshooting skills to ensure customer satisfaction.
- Determine, recommend and implement solutions to customer software and hardware-related requests.
- Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
- Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
- Responsible for escalation support to Field Service Engineers/Field Service Supervisors.

**The essential requirements of the job include**:

- Hematology & Urinalysis Analyzer Exp

  • Global Product

    2 weeks ago

    Centurion, Gauteng, South Africa Beckman Coulter Diagnostics Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Global Product

    2 weeks ago

    Centurion, Gauteng, South Africa Beckman Coulter Diagnostics Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Specialist: Carrier and Global Market Solutions

    2 weeks ago

    Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: Responsible for the Product Development/Management of Market Solution and financial performance of Openserve products through the effective and efficient management of the elements of the marketing management mix, i.e., product, price, promotion, place, process and people. Developing and increasing the carrier and global market...

  • Product Owner

    6 days ago

    Centurion, South Africa Lurika Consulting Full time

    **Position** **PRODUCT OWNER** Location**:Centurion, Gauteng** Type**:Permanent** Department**:Product Development** Reporting to**:Head of Product Development** **Company/ Our client** Established in 1990, Our client has grown to become a substantial supplier of advanced Elec - tronic Warfare (EW) antennas. For the global defense and security markets,...

  • HRis Configuration Analyst

    3 weeks ago

    Centurion, South Africa S&P Global Full time

    S&P Global Corporate **The Role**: HRIS Configuration Analyst (US shift) **The Team**: The People Technology team works to enable and shape S&P Global’s people experience, business processes and service model. Building off the People Team’s movement to working in an agile mindset, behavior and approach, this team will be responsible for key,...

  • Credit & Risk Solutions Sales Specialist

    2 weeks ago

    Centurion, South Africa S&P Global Full time

    **The Team**: S&P Global Market Intelligence’s Credit & Risk Solutions (C&RS) business unit powers credit and risk management workflows by bringing together cutting-edge analytics, differentiated data, technology and workflow solutions to help our customers stay ahead of the competition, pinpoint risk exposures and spot the right opportunities in an...

  • Ssa Country Risk Analyst

    4 weeks ago

    Centurion, South Africa S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 SSA Country Risk Analyst **The Team**: **The Impact**: **Responsibilities**: Deliver client driven strategic research on political, business and security-related risks for the SSA region. These will include government stability, expropriation, contract risks, regulatory risks, terrorism, civil...

  • Production Manager

    2 weeks ago

    Centurion, South Africa Carlysle Full time

    **Gauteng**, Centurion** **R 600000 - R 720000 Annually Cost To Company** Join a pioneer in Pumping Solutions! Our client is a renowned OEM and supplier, making waves in the mining, industrial, and agriculture sectors. Their innovative Problem Solving Mindset and cutting-edge Innovative Engineering have earned global trust. By prioritizing environmental...

  • Manager, Field Service Product Management

    2 weeks ago

    Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth...

  • Manager, Field Service Product Management

    2 weeks ago

    Centurion, Gauteng, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Product Owner

    2 weeks ago

    Centurion, Gauteng, South Africa Lurika Consulting Full time

    PositionPRODUCT OWNERLocation:Centurion, GautengType:PermanentDepartment:Product DevelopmentReporting to:Head of Product DevelopmentCompany/ Our clientEstablished in 1990, Our client has grown to become a substantial supplier of advanced Elec- tronic Warfare (EW) antennas. For the global defense and security markets, their mission is to deliver high quality...

  • Operations Trainer

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Salesforce Marketing Cloud Campaign Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Assistant Manager

    2 weeks ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Retail Operations Support

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Junior Product Specialist

    3 weeks ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction**Role Purpose** Significantly contribute to the, ongoing management and implementation of the Momentum Wealth International product solutions, pricing and platform capabilities. Target market includes investors and advisers in South Africa and selected international jurisdictions. **Requirements**: - B.Com or related degree. CFA or...

  • Retail Operations Team Leader

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Scientist Global Atmosphere Watch

    4 weeks ago

    Centurion, South Africa The South African Weather Service (SAWS) Full time

    The South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry of Environmental Affairs and is governed by a Board. The organisation is an authoritative voice for weather and climate-related services in South Africa and is a member of the World Meteorological Organization (WMO) to fulfil a range of international obligations of...

  • Product Manager

    2 weeks ago

    Centurion, South Africa Hire Power Full time

    **ROLES AND RESPONSIBILITIES**: The role of Photo Video - Product Manager is a specialist position at senior level. The role calls for someone with exceptional analytical and numerical skills in the category/product planning and financial analysis space. The hiring company is a leading photographic and video equipment manufacturer, with a global brand...

  • Scientist Global Atmosphere Watch

    2 weeks ago

    Centurion, Gauteng, South Africa The South African Weather Service (SAWS) Full time

    The South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry ofEnvironmental Affairs and is governed by a Board. The organisation is an authoritative voice forweather and climate-related services in South Africa and is a member of the World MeteorologicalOrganization (WMO) to fulfil a range of international obligations of the...