Logistics Co

2 weeks ago


Cape Town, Western Cape, South Africa DHL Full time
**About Hillebrand Gori Group
- a company of DHL Global Forwarding**At Hillebrand Gori, we specialize in managing the logistics of wine, beer and spirits. We carefully handle alcoholic drinks in any quantity, from a single bottle to bulk, along any route, across all modalities. Our reputation as the go-to beverage logistics provider is built on our understanding of what these sensitive products need, in order to move and arrive in perfect condition.

We also transport the raw materials and packaging needed for crafting drinks, to help streamline our customers supply chains.

Simply put, we take the stress out of transporting beverages - with the utmost care and in the shortest transit time possible.

That's why over 25,000 companies in the beverage industry, big and small, rely on us.

Introduction
Do you like to take care for the heart of a company, its people? Are you equipped to act in a fast-paced logistics environment and at the same time have fun in dealing with pressing topics on an operational level? Do you like working in an international organization, the world's leading beverage logistics provider?

Job Purpose


Execute export administrative duties and provide back-up assistance to team in accordance with the company's business policies and procedures to ensure exceptional customer service.


Key Tasks

  • Receive and enter orders in FLOW (inhouse system). Update system timely for transhipments & arrivals.
  • Ensure timely shipping is arranged in accordance with customers requested RDS, RDD & mode /equipment type.
  • Handle Full set of Shipping Documents. Check correspondence of BLs, shipping invoices, packing list, COO etc.
    Ensure documents are correct and provided on time to clearance agents & customers.
  • Coordinate timely import & export customs clearance & deliveries.
  • Coordinate with Sales dept. & export offices the timely quotation sent to customer prior shipping.
  • Ensure actual invoices from vendors & invoices to customers correspond to quotations. Responsible for costs & invoices booked properly and timely in the Financial Files.
  • Maintaining paper file: print file control sheet, keeping copies of shipping docs, orders, quotations, invoices from vendors, invoices to customers, important correspondence.
  • For export shipments: researching and planning the most appropriate route for a shipment taking in to account the cost, transit time and security. Obtaining, checking and preparing documentation to meet customs requirements, packing specifications, and compliance with overseas countries' regulations;
  • Working closely with customers, Hillebrand export offices and third parties to ensure smooth operations to deadlines;
  • Provide excellent customer service
:

  • Maintaining current knowledge of relevant legislation, Carrier's route changes, political situations and other factors that could affect the movement of freight
  • Shipping documents review: check that data on the shipping invoices, BLs and packing lists are corresponding to each other.

FLOW

  • Updating of diary on a daily basis whilst ensuring high quality of data
  • Knowledge of levels within FLOW ensuring information is updated timeously and accurately
  • Ensuring dates and explanations are correctly entered on Export Status Screen
  • Complete message screen to communicate with IHO's

Invoicing

  • Knowledge of sales terms and results of its influence on the company
  • Production of orderly and accurate file balance sheets
  • Production of accurate customer, vender / supplier invoices within agreed 5 day period
  • Knowledge of financial aspects including profitability of files for customers within area of responsibility

Shipping Files

  • Completion of accurate information on front sections of file
  • Maintenance of documentation to be well organized and easily accessible
  • Completion of additional information on reverse of file
  • Accessibility of copies of correspondence

Documentation

  • Knowledge of required documentation for all parties relevant to each order and purpose.
  • Production of accurate documents
  • Monitoring and control of documents within agreed time frames
  • Control and submission of all customs related documents (I.e. DA550 & Acquittals)

Ensure Service Excellence Delivery:

  • Deliver customer service excellence in a professional way with a friendly style and attitude to meet and exceed customer requirements
  • Cultivate and Maintain a friendly and flexible attitude
  • Communicate actively with customers and develop deeper understanding of their requirements and provide Customer's SOP
  • Monitor customerfacing KPIs and use to drive improvement
  • Ensure product knowledge is high
  • Ensure accuracy of all operational and financial data
  • Ensure correct use of company tools
Connect to the Customer and Vendor base

Build and maintain good relations with key stakeholders externally and within the office to jet the job done

Build excellent relationships with customers, vendors and

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