Account Manager

2 weeks ago

Midrand, Gauteng, South Africa Featherway Recruiting Full time

CORPORATE ACCOUNTS MANAGER

FINANCIAL

  • New Scheme Implementations
  • Assist with Member Data and Benefit Summaries for New Business Quotations.
  • Check and submit installation documents to underwriters/administrators on time.
  • Monitor and manage the installation process within provider SLA.
  • Provide employer with detailed breakdown of costs and contribution rates to set up their payroll.
  • Schedule Employer HR Admin Training for billing, claims and all other admin processes.
  • Liaise with employer to ensure that first payroll schedule matches installation costs and data.
  • Scheme Enhancements/Amendments
  • Assist with Member Data and Benefit Summaries for Enhancements Quotations.
  • Process and manage scheme enhancements and amendments.
  • Check and submit documents to underwriters/administrators on time.
  • Monitor and manage the amendment process within provider SLA.
  • Provide employer with detailed breakdown of costs and contribution rates to set up their payroll.
  • Provide employer with detailed breakdown of costs and contribution rates to change their payroll.
  • Liaise with employer to ensure that next payroll schedule matches amendment costs and data.
  • Annual Reviews
  • Process and submit annual reviews to underwriters/administrators on time.
  • Provide employer with detailed breakdown of new costs to change their payroll.
  • Liaise with employer to ensure that next payroll schedule matches revised costs.
  • Claims
  • Submit leads for scheme withdrawals to consultants every month.

CUSTOMER SERVICE:

  • Liaising directly with nominated person from each client as required and building a mutually satisfying working relationship.
  • Liaising with the appointed consultant/s on each scheme and building a mutually satisfying working relationship.
  • Liaison between clients, intermediaries and fund administrators.
  • Assist clients with monthly schedules and statements.
  • Process monthly billing if authorised to do so by clients.
  • Maintain contracted service levels for all administrative tasks.
  • Manage and followup action items and tasks.
  • Client query resolution and follow up.
  • Member query resolution and follow up.
  • Member assistance with respect to all claims and documents
  • Contacting of members and member beneficiaries.
  • Assist clients with respect to claims and documents.
  • Assist employers with the process for payments of claims.
  • Assist employers with the necessary info to ensure that their payroll is set up correctly in terms of scheme contributions and premiums.
  • Respond to all queries within 24 hours.
  • Arrange and attend client and fund member meetings when required.
  • Arrange and attend adhoc meetings with fund consultants when required.
  • Make telephonic calls to exiting members and relaying product choices that they may have. Further to this tracking such calls and information dispensed.

INTERNAL BUSINESS PROCESSES:

  • Manage claims and update claims tracker system.
  • Maintain and update the client database and filing systems.
  • Manage addition of members.
  • Manage Claims.
  • Reconcile and balance monthly statements.
  • Ensure that detailed records are kept for all transactions and maintain client files.
  • Management of all action items from meetings, clients, members and service providers.
  • Ensure that all compliance requirements are adhered to at all times.
  • Contribute to the overall effectiveness of the team.
  • Generate and send monthly statement of accounts to each company.
  • Put measures in place to ensure effective Credit Control for contributions and premiums.
  • Ensuring that statements and membership details are correct on a monthly basis.
  • Adhere to the administrator "buddy system" and ensure that your team member is copied on all matters.
  • Report to a designated member of your staff so that should I not be in the office to answer a query, they will know exactly where to find the information.
  • Ensure that time frames as per service provider agreement to be adhered to.
  • Escalations to service providers when required.
  • Ensure that your manager is copied on all escalations to service providers.
  • Ensure that the fund consultants are informed of any potential problems or as and when required.
  • All administration to be attended to within a 24hr period.
  • Annual Reviews
/ Meeting Packs

  • Keep track of dates and generate documents for Scheme Renewals
  • Compile or obtain relevant reports in prescribed formats or as required.
  • Ensure that contents are accurate and up to date.
  • Adhere to prescribed templates and formats.
  • Complete and distribute packs on time.
  • The installation of workflow processes to enable weekly reporting on:
  • New Member additions
  • Finalised and Pending Claims
  • New Schemes
  • Scheme Terminations
  • Scheme Enhancements
  • Transfers between schemes
  • Update and provide relevant reporting on request

AD-HOC PROJECTS:

  • Quotations
  • Transfers between schemes
or benefit options

  • Rule booklets
  • Member communications

Salary:
R15, R20,000.00 per mont

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