Customer Alliance Manager

2 weeks ago

Midrand, Gauteng, South Africa Colgate-Palmolive Full time
No Relocation Assistance Offered
Midrand, Gauteng, South Africa

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be


Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities.

The pride in our brand fuels a workplace that encourages creative thinking champions experimentation and promotes authenticity which has contributed to our enduring success.


If you want to work for a company that lives by its values, then give your career a reason to single day.


Job Purpose:


The successful incumbent will be responsible for finding opportunities internally and with our customers to optimize the demand/supply chain design for mutual efficiencies, cost savings and sales growth.


Main Responsibilities:

  • Strengthen partnerships (internal and external) by collaborating on key commercial initiatives and sharing relevant customer direction and information critical to CP teams for effective solution solutions.
  • Responsible for reducing Total Cost to Serve with key customers. Lead cost/benefit analysis on customer supply chain initiatives as well as a gap analysis of CP capabilities vs customer needs both strategic and tactical.
  • Lead Customer Development Teams in providing business analysis of the supply/demand chain to find opportunities that optimize the cost and responsiveness.
  • Leverage customer supply chain data and scorecard information to deliver supply chain strategies that drive process and technological change.
  • Implement best practice at Customer level to optimizing supply chain activities including distribution/handling recommendations, customer/CP ship point optimization, product flow, and order profile.
  • Drive Business Planning and Demand Planning efforts through Customer Development Team Members.
  • Provide knowledge of best practices and CP Customer Service and Logistics capabilities.
  • Work with industry experts and share standard processes through trade associations and local networking activities
  • Establish relationships at multiple levels within the customer organization and industry associations
  • Drive benchmarking and best practice sharing across peer and customer groups.
  • Development and implementation of efficient logistics terms and logistics including minimum order quantity

Required Qualifications:

  • Bachelor's Degree in Business / Logistics or related field, MBA will be an added advantage
  • Minimum 10 years of Customer Service / Logistics / Supply Chain experience with a strong understanding of the FMCG environment operations
  • Proven experience in establishing relationships at senior levels with customers and working with crossfunctional selling teams.

#LI-Hybrid
Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.


Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition.

Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

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