Hospitality Front Office Reception

2 weeks ago

Cape Town, Western Cape, South Africa Oasis Life Full time

HOSPITALITY FRONT OFFICE STAFF

Purpose of the position
Meet and greet all guests that enter the clubhouse with a smile. Assists the guests whether inquiries or concerns, off-premises attractions, facilities, services, or activities. Arranges for secretarial services.

Responsibilities & duties

  • Ensure the professional running of the daytoday Guest Services operation
  • Review previous shift activity and be prepared for handover.
  • Analyse the function sheets for the day, understand the requirements for the reception desk and operations team.
  • Attend meetings to ensure that all the relevant information regarding weekly events or updates
  • Welcome and greet the guests/residents while arriving in the lobby.
  • Keep up to date with the site inspections/sales meetings.
  • Create signage and ensure the details are correct.
  • Ensure Wi-Fi codes are correctly recorded and maintained. Attention to detail with regards to the spelling and assisting residents if/when necessary
  • Attends to guest requests for secretarial duties and charge accordingly, either to the master account or settle direct. (I.e. printing/ scanning, etc.)
  • Attend promptly to guest's inquiries and assist accordingly. Follow up and follow through to insure maximum guest satisfaction.
  • Ensure accurate and efficient guest related written communication and feedback.
  • Ensure strong presence in the main lobby and maintain proper decorum at all times. Facilitate and create opportunities for guest/resident interaction.
  • Monitor lobby movement; focus on couches, lobby tables, décor, entrances, electronic signage and logos with increased attention to detail.
  • Be knowledgeable and remain up to date on all services and activities, restaurant bookings and events, including accurate knowledge of their operating hours, services provided and menus, and daily specials.
  • Be knowledgeable and remain up to date on local restaurants and their menus, so that you can converse freely and make pertinent recommendations.
  • Be knowledgeable and remain up to date on local attractions, activities, venues, events according to seasonality and be able to discuss and offer suggestions.
  • Bid farewell to guests/residents on departure.
Fluent in English and Afrikaans is advantageous

Own Transport

Location is Oasis Life, Durbanville
Qualifications & Experience

  • Education: Minimum twoyear college diploma. Must speak, read, write and understand the primary language used in the workplace, another language would be advantageous.
  • Experience: Minimum 2 years guest service experience in the hospitality industry.

Job Types:
Full-time, Permanent

Salary:
R8,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Hospitality front office: 2 years (preferred)

License/Certification:

  • Drivers License (preferred)

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