Front Office Manager

2 weeks ago


Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 01-Mar-2023

  • Location: Cape Town
A 4* Hotel situated close to the Waterfront seeks a Front Office Manager to lead their team.


Is required to contribute, co-ordinate and develop all Reception issues and projects as required and assigned by the General Manager.

Will ensure the implementation and maintenance of all Brand Standards within the Reception Department.

Will co-ordinate and participate in the Duty Management roster.

Responsible for the direction/development of Reception department.

Responsible for achieving or exceeding proposed cost turnover budgets.

Responsible for the annual budgeting process for Reception

Keeps the General Manager updated with regular/constant feedback on projects/developments etc. within the hotel.

Implement and maintain all control standards, policies and procedures established by the hotel.


In coordinating with HR/training department and co-ordinate with operational departments the implementation of optimum orientation and training of the hotel personnel, in order to ensure long range retention and development of qualified staff.

As Reception Manager, recommend changes, suggest improvements and advise the Resident Manager on a general basis.

In co-ordination with the General Manager and Maintenance Manager, is responsible for special projects i.e. renovations etc.

In conjunction with the Health and Safety department - ensures that all related training, records, etc. are kept up to date and active.

Ensures that wage cost percentage is in line with business levels.

Advises and guides with regard to rosters, holidays, days off etc. in order to ensure that labour cost, particularly Sunday premium are managed to a minimum.


Co-ordinate, in conjunction with H.O.D.'s with all suppliers in order to ensure the highest quality and consistency and the best prices.

Coordinating in conjunction with Stores and Accounts, that stock values in stores are kept to a minimum.

Hands on management / leadership by example

Extremely visible management.

Intermediate to high computer literacy.

Good knowledge of a profit & loss and general knowledge of accountancy.

Adaptability.

Highly developed counselling and coaching skills.

Highly developed time management skills.

Excellent written and oral communication skills.

  • Job Title
  • Front Office Manager
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Front Office Manager
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
  • R ben
  • Start Date
  • As soon as
  • Redirect me to

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