AC Power Technical Support and Training Engineer

2 weeks ago

Johannesburg, Gauteng, South Africa Vertiv Full time

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently seeking an AC Power Technical Support and Training Engineer to join our dynamic team in Johannesburg, Africa

What kind of work will you be doing?

Technical Support:

  • Provide 1 st Level (L1) support to the Vertiv ISP's.
  • Provide support to CE's (Customer Engineers) during OJE (On the Job Experience) completion.
  • Provide internal support to Sales on Products together with Application Engineering.
  • Support After sales with Product and Parts identification on systems.
  • Provide technical evaluation of warranty claims.

Training:

  • Provide training to the ISP's as per the ISP agreement and Academy requirements.
  • Provide refresher training to ISP's.
  • Provide 1 st Responder training to end Customers and SP's (Service Providers)
  • Provide updated Training Calendars and Distribute to the ISP's.
  • Co-ordinate the training with the Academy.

CEC (Customer Experience Centre):

  • Ensure that the CEC is equipped with the correct systems and equipment to provide training.
  • Ensure the CEC remains compliant with all Safety requirements.

General:

  • General support to the Service, Sales and Application Engineering organizations.
  • Support with ad-hoc requirements.
  • Adhere to all safety requirements.
  • Adhere to all Vertiv policies and procedures.

What will make you successful?

  • N6 Electrical certificate or Proof of sufficient experience in the field; Basic knowledge of electronics - essential;
  • University or Technical College degree in Electrical, Electronic engineering - desirable;

Essential experience:

  • 3-5 years' experience in am AC Power (UPS) environment.
  • Good interpersonal & Presentation skills.
  • Ability to handle a variety of tasks at once.
  • Applies knowledge/ skills to a range of standard and non-standard activities.
  • Fluent in and able to articulate him/herself in the English language for training and support purposes.
  • Diligent.
  • Good knowledge of Windows and MS Office.
  • Excellent communication skills.
  • Leadership in managing difficult situations and work under pressure.
  • Ability to marshal resources to achieve desired results.
  • High level of organizational skills.
  • Desirable experience: Electronic design experience; Software development experience; Networking (ethernet) is also useful.
  • English language - excellent verbal and written communications skills.
  • Competencies: Ethics and Values, Integrity and Trust, Good problem-solving skills, Self-starter with good work habit, organization, and positive attitude, Team-oriented, proactive, and open for sharing best practices and knowledge, Excellent communication skills at all levels in the organization and externally.

Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace

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