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Customer Support Engineer
2 weeks ago
- Grade 12 or equivalent.
- National diploma in mechanical engineering or a technical trade qualification (such as a trade test pass in diesel fitting )
- Electrical qualification or experience is an added advantage.
- At least 4 years of engineering experience (post qualification).
- Experience in field service would be advantageous but not essential
- Valid drivers licence and passport
RESPONSIBILITIES
- Providing technical support and resolving queries with sales staff, branches, customers, OEMs and service partners (including site visits).
- Conducting site tests on engine installations to ensure compliance with diesel technical specifications.
- Conducting engine failure analysis on site (including underground) and in-service partner workshops.
- Compiling engine failure analysis reports
- Distribution of technical documentation
- Conducting technical product training
- Conducting service partner audits
- Well-developed knowledge of diesel engines
- Ability to acquire company product knowledge
- Basic computer (PC) knowledge
- General knowledge and understanding of safety legislation
- Experience leading to an in-depth understanding of diesel powers EDP systems
- Good Computer skills
- Well-developed planning, organizing and job-coordinating skills
- Strong communication skills English language (verbal and written)
- Well-developed report writing and presentation skills
- Well-developed diagnostic, problem-solving, and decision-making skills.
- Ability to exercise discretion and judgment
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