Customer Experience Consultant

2 weeks ago


Century City, Western Cape, South Africa BYTE ORBIT Full time

Skills & requirements
:

01.

WHO WE ARE LOOKING FOR:
Someone with great communication and interpersonal skills

3-4 years experience as a customer experience consultant in the tech industry

An understanding of FICA/AML/TF and TCF, as well as a qualification in customer experience or related industry will be advantageous

A team player with critical thinking skills and the ability to work well under pressure

02.

YOUR RESPONSIBILITIES WILL INCLUDE:

Delivering excellent customer support:

You'll be responsible for ensuring excellent, consistent customer support. This includes monitoring platforms and responding to incoming queries promptly.

Reporting:

You'll be expected to prepare monthly reports on relevant support and customer experience statistics. You should be able to suggest ways to enhance the customer experience process and recommend product improvements and changes.

Brand reputation:

You'll need to assist in managing the reputation of this amazing brand, ensuring that all queries regarding the brand are resolved efficiently

After hour support:

Some after hour support and standy arrangements will be required

03.

THE PERKS:
Hybrid Working Options

The chance to learn more (On our dime)

Competitive remuneration

  • 04.
  • INDIVIDUAL COMPETENCIES:
Collaborative with a technical, logical thought process

Problem solver and a independent thinker

Enthusiasm and passion for Information Technology

Good Time Management skills

Excellent attention to detail

A patient and self contained individual

View More
Less**
Benefits:
  • Flexible Working Opportunities
  • Unlimited Growth Opportunities
  • Access To Online Learning
  • Employee Assistance Programme
  • View more benefitsPrint**Share


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