Agent: Customer Experience

2 weeks ago


Randburg, Gauteng, South Africa Tracker South Africa Full time

Listing reference:
track_001056

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Customer Service
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:


Job description:

  • Accurate capturing of data and updating of customer information electronically/telephonically.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Meet targets as per Key Performance Agreement.
  • Accurate record keeping of statistics as per stipulated guidelines.
  • Effective utilization of the Call rating system.
  • Ability to interpret the financial system and assist clients with basic financial and legal queries.
  • Updating of bank details.
  • Adherence to schedules as determined.
  • Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
  • Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
  • Analysis of systems & processes and provision of improvement suggestions to enhance customer experience.

Minimum requirements:

  • Minimum of 18 month's working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
  • Knowledge of Tracker products and systems (iEvolve, CDS, TCRM, Willow, Aspect).
  • Tertiary qualification will be an advantage.
  • 34 years working experience.
  • A passion for customer service and a professional attitude always.
  • Advanced MS Office proficiency.
  • Excellent interpersonal skills
  • Work accurately with high level of attention to detail.
  • Ability to work under pressure and to meet strict deadlines.

Benefits:

  • Medical Aid & Provident Fund


  • Randburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you.We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. Recently completed a tertiary qualification Fully vaccinated No...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001216Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001178Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title:Investor Line Agent                               ÂMelrose Arch/Randburg6 month Fixed term contract ; ÂÂJob Purpose:Job Objectives: Provide clients with information and resolution regarding investment enquiries. Communicate SLA, processes and business rules pertaining to products and...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001130Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.Job description:Primary...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_000986Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a talented and experienced Head: Customer Experience to focus on developing, implementing and reviewing the customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position3 month Contracts based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position2-month Contract based in Randburg**To Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position2 months contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...

  • Sales Agent

    2 weeks ago


    Randburg, Gauteng, South Africa Icon AF Full time

    Job Description/SpecificationSales Agent/ ConsultantJob Title: Sales Agent/ ConsultantJOB SUMMARYThe Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...

  • Call Centre Agent

    2 weeks ago


    Randburg, Gauteng, South Africa Icon AF Full time

    Job Description/SpecificationSales Agent/ Lead GenerationJob Title: Sales Agent/ Lead GenerationJOB SUMMARYThe Sales Agent is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

  • Sales Agent

    2 weeks ago


    Randburg, Gauteng, South Africa Yabantu Netoworks PTY LTD Full time

    Sales Agent: Engage with potential customers through direct sales and marketing efforts. Represent Yabantu Networks and our clients with professionalism and enthusiasm. Learn and master product knowledge to effectively communicate features and benefits to customers. Attend training sessions to enhance sales and marketing skills. Collaborate with team members...


  • Randburg, Gauteng, South Africa RJPersonnel Full time

    2years Ensure customer satisfaction and always provide professional customer support. Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. Monthly Consumable Deliveries / Suspensions Acknowledging and resolving customer complaints on servicerelated issues,...


  • Randburg, Gauteng, South Africa Top Coffee Full time

    Main Purpose of the Job:Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.Job Specifications:Complaints or Information requests Understand customer request/complaint, bringing the most appropriate...


  • Randburg, Gauteng, South Africa IconAf Full time

    JOB SUMMARYThe Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on...

  • Sales Agents

    2 weeks ago


    Randburg, Gauteng, South Africa Kairos International Contact Center Full time

    Kairos International (Randburg) is on the hunt for seasoned sales agents.We require you to have a minimum of 1 year experience as a sales agent either in a call center or on the field. be able to travel to Randburg.Salary: R3, R10,000.00 per monthAbility to commute/relocate: Randburg, Gauteng: Reliably commute or planning to relocate before starting work...


  • Randburg, Gauteng, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience...

  • Sales Agents

    2 weeks ago


    Randburg, Gauteng, South Africa Kairos International Contact Center Full time

    Kairos International (Randburg) is on the hunt for seasoned sales agents.We require you to have a minimum of 1 year experience as a sales agent either in a call center or on the field. be able to travel to Randburg.Job Types: Full-time, PermanentSalary: R3, R10,000.00 per monthAbility to commute/relocate: Randburg, Gauteng: Reliably commute or planning to...

  • Call Centre Agent

    2 weeks ago


    Randburg, Gauteng, South Africa Sky Staff Solutions Full time

    Call Centre Agent Support customer calls with their inquiries, specifically with bookings Update customer information in the system as required. Remain calm and focused on meeting customers' needs in confrontational situationsRequired Qualifications: Excellent oral and written communication skills Excellent decision making and multitasking skills Attention...