![Blue Label Telecoms](https://media.trabajo.org/img/noimg.jpg)
Customer Interaction Agent X2
2 weeks ago
About Company
At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised.
Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce.
With a point-of-sale network of approximately devices we provide a distribution footprint across all income groups, 85% of our income comes from merchants in the informal sector.
Job Purpose
The Customer Service Representative is responsible for the provision of an omnichannel service to customers or potential customers and other stakeholders to respond to their queries and requests, provide information and documentation, handle complaints and troubleshoot problems.
Responsibilities
Customer Service
- Reduce the number of complaints relating to customer service
- Display a passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations
- Treat customers with professionalism at all times
- Display a strong service orientation in dealing with other staff members and customers
Customer Support
- Ensure all calls are dealt with using the professional Blue Label guidelines
- Obtain/confirm rm callers' name at the beginning of the call
- Answer all customer calls professionally
- Ensure all customers receive a reference number
- Ensure Customer information is validated or updated on the CRM
- Ensure all data input into logging tickets is 100% accurate
- Research required information using available resources to answer customer queries
- Provide first level support, assistance, information and resolution
- Ensure information/solutions to customers are resolved in order to close tickets
- Transfer ticket to the correct person/team if escalation is required
- Provide secondlevel support when required
- Provide all necessary information to backoffice teams to facilitate quick resolution of queries
Service Levels, Performance and Training
- Manage service level performance against defined targets set with Team Leader
- Meet or exceed quality expectations
- Attend meetings as required
- Actively seek and accept constructive feedback
- Ensure training is completed and understood on all Blue Label systems and products
- Take responsibility for keeping up to date on all changes in Blue label systems, processes and products
- Adhere to all the company's policies and procedures
Operational Compliance
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to internal codes of conduct
Behavioural Competencies
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Collaborates
SKills
- Verbal
- Communication
- Customer Service Delivery
- Compliance Management
- Computer Skills
Education
- Matric
Experience
- At least 12 years experience in a call centre environment
- Demonstrated experience in managing and resolving queries in a call centre
- Proven experience in superior time management
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title:Investor Line Agent                               ÂMelrose Arch/Randburg6 month Fixed term contract ; ÂÂJob Purpose:Job Objectives: Provide clients with information and resolution regarding investment enquiries. Communicate SLA, processes and business rules pertaining to products and...
-
Sales Agent
2 weeks ago
Randburg, Gauteng, South Africa Yabantu Netoworks PTY LTD Full timeSales Agent: Engage with potential customers through direct sales and marketing efforts. Represent Yabantu Networks and our clients with professionalism and enthusiasm. Learn and master product knowledge to effectively communicate features and benefits to customers. Attend training sessions to enhance sales and marketing skills. Collaborate with team members...
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa Afrizan People Intelligence Full timeAre you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you.We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. Recently completed a tertiary qualification Fully vaccinated No...
-
Customer Engagement Agent
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001216Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in...
-
Customer Engagement Agent
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001178Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head...
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa Top Coffee Full timeMain Purpose of the Job:Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.Job Specifications:Complaints or Information requests Understand customer request/complaint, bringing the most appropriate...
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001130Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.Job description:Primary...
-
Sassa - Customer Service Agents (Dl)
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position3 month Contracts based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...
-
Sassa - Customer Service Agents (Dl)
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position2 months contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...
-
Sassa - Customer Service Agents (Dl)
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position2-month Contract based in Randburg**To Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...
-
Sales Agent
2 weeks ago
Randburg, Gauteng, South Africa Icon AF Full timeJob Description/SpecificationSales Agent/ ConsultantJob Title: Sales Agent/ ConsultantJOB SUMMARYThe Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...
-
Call Centre Agent
2 weeks ago
Randburg, Gauteng, South Africa Icon AF Full timeJob Description/SpecificationSales Agent/ Lead GenerationJob Title: Sales Agent/ Lead GenerationJOB SUMMARYThe Sales Agent is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...
-
Account Executive Fml X2
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Full timeJob DescriptionThe Account Executive manages the relationship between the company and corporate clients The incumbent will be required to visit clients, resolve queries and manage the contract between the company and the client Ensures continuous process improvement to enable effective operational processes Ensures operational excellence through the delivery...
-
Roadcover : Contact Centre Agent
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeThe Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...
-
Sales Agent/ Consultant
2 weeks ago
Randburg, Gauteng, South Africa IconAf Full timeJOB SUMMARYThe Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on...
-
Customer Support Agent
2 weeks ago
Randburg, Gauteng, South Africa RJPersonnel Full time2years Ensure customer satisfaction and always provide professional customer support. Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. Monthly Consumable Deliveries / Suspensions Acknowledging and resolving customer complaints on servicerelated issues,...
-
Agent: Customer Experience
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001056Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: Accurate capturing of data and updating of customer information electronically/telephonically. Ensure that Customer Service...
-
Inbound Resolutions Agent
2 weeks ago
Randburg, Gauteng, South Africa Shapiro Shaik Defries & Associates Full timeINBOUND RESOLUTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience...
-
Call Center Agent
2 weeks ago
Randburg, Gauteng, South Africa ADRS Diversified Services Full timePosition: Call Center: Debt Collection Agents X15(6 Months fixed term contract)Reports to: Call Center Team LeaderJob Purpose:To Interact with customers in a compliant and customer centric manner in order to secure a Promise to Pay in order to achieve collections targetsMinimum Requirements/ *Grade 12 National Qualification / NQF Level...
-
Randburg, Gauteng, South Africa BluTrain Group Full timeWe are looking for professional enthusiastic, motivated, and exceptional outbound sales agents with experience in short term outbound sales experienced.Must have: Matric 23 years short term insurance experience in an outbound call centre (telesales experience) Fluent in English Good communication skillsResponsibilities: Interacting with clients...