Telecoms Technician
2 weeks ago
As a Technician with a focus on PBX and internet installations and troubleshooting, you will play a vital role in ensuring our clients' telecommunication systems operate efficiently and effectively.
Job Summary:
Your primary responsibility will be to install, configure, and troubleshoot PBX systems and internet connections for our clients.
You will work closely with our customers to understand their specific communication needs and deliver tailored solutions that meet their requirements.
Your expertise in PBX systems and internet technology will be critical in resolving technical issues promptly, ensuring high-quality service delivery, and maintaining client satisfaction.
Responsibilities:
PBX System Installation:
Install and configure PBX systems for our business and residential clients, ensuring seamless communication and call routing within their premises.
Internet Connection Setup:
Set up and configure internet connections for clients, including broadband, DSL, fiber-optic, and wireless technologies.
Troubleshooting:
Diagnose and resolve technical issues related to PBX systems and internet connectivity promptly. Investigate and troubleshoot hardware, software, and network problems to ensure mínimal downtime.
Network Testing and Optimisation:
Conduct tests and performance analyses on PBX systems and internet connections to identify bottlenecks or areas for improvement. Optimize system configurations for optimal performance.
Customer Support:
Provide excellent customer support by addressing clients' queries and concerns related to PBX and internet services. Ensure effective communication and follow-up to achieve complete issue resolution.
On-Site Maintenance:
Perform routine maintenance and inspections of PBX systems and internet infrastructure to proactively identify and address potential issues.
Equipment Upgrades:
Recommend and implement hardware and software upgrades for PBX systems and network components to enhance functionality and security.
Documentation:
Maintain accurate records of installations, configurations, and troubleshooting activities. Keep up-to-date technical documentation and service reports for future reference.
Adherence to Standards:
Ensure compliance with industry standards, protocols, and best practices for PBX and internet installations and maintenance.
Collaboration:
Work closely with support teams to share knowledge, insights, and best practices. Collaborate to resolve complex technical challenges efficiently.
Requirements:
- High school diploma or equivalent qualification.
- Proven experience as a Technician, specifically with PBX systems and internet installations.
- Strong knowledge of PBX systems, VoIP technology, and telecommunication protocols.
- Familiarity with various internet connection types and networking concepts.
- Proficiency in troubleshooting hardware, software, and networkrelated issues.
- Excellent problemsolving skills and ability to work well under pressure.
- Strong communication skills and customerfocused approach.
- Detailoriented with good recordkeeping abilities.
- Ability to work independently and as part of a team.
Salary and Benefits:
R12 000 per month
Fuel Allowance
Company Vehicle
Salary:
R12,000.00 per month
Application Deadline: 2023/08/10
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