Cluster Systems Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

Job Number

Job Category Information Technology

Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives.

The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance.

The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.


CANDIDATE PROFILE
Education and Experience

  • BS/BA or equivalent work experience. Additionally, 35 years experience in like position.
  • Previous experience in IR Global Field Services or Marriott Systems Support desirable.
  • Systemrelated professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

  • Responsible for managing technology/asset lifecycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
  • Foresees, identifies and resolves system(s)' performance problems
  • Is accountable for disaster recovery and business continuity as it relates to technology.
  • Ensures technology assets are secure and wellmaintained in accordance with Marriott International policies and standards.
  • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
  • Performs adds/moves/changes/deletions.
  • Ensures that adequate bandwidth exists and that circuits are secured.
  • Supports enduse pager cellular phone issues.
  • Troubleshoots highspeed Internet access problems
  • Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine to complex desktop backup as scheduled or directed.
  • Provides enduser support to property staff, business center.
  • Resolves issues with setup or reset of security passwords
  • Creates and maintains secure server environment. Performs server backups and routine/nonroutine preventative maintenance.
  • Executes disaster recovery plans.

Managing Work within Budget Targets

  • Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Reviews operating statements; researches and resolves discrepancies in technology charges
  • Advises management on required shortterm technology investments for property planning.
  • Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
  • Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
  • Ensures compliance to technologyrelated vendor contracts.

Building and Sustaining Relationships with Customers

  • Writes/presents proposals, analyses, project plans, cost models, etc. in a wellwritten and/or verbally articulate manner
  • Provides exceptional customer service.
  • Provides timely, accurate, and detailed status reports as requested

MANAGEMENT COMPETENCIES

Leadership
-
Adaptability
  • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
-
Communication:

  • Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
-
Problem Solving and Decision Making
  • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
-
Professional Demeanor:

  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
-
Building and Contributing to Teams
  • Actively participates as a member of a team to move the team toward the completion of goals.
-
Driving for Results
  • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
-
Planning and Organizing:

  • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arr

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