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Manager: Classroom Support Services
2 weeks ago
About our client:
One of the leading universities in South Africa
The package:
The annual remuneration package, including benefits, is between R711889 and R812389, depending on experience and qualifications.
About the role:
Responsibilities:
- Managing a team of support consultants as well as a pool of student assistants
- Recruiting, coaching and motivating staff
- Planning and prioritising team activities
- Ensuring excellent levels of service through daily operations that meet service level agreement targets
- Managing projects
- Ensuring communication and collaboration with customers, endusers and other IT staff
- Controlling expenditure
Requirements for the job:
- A relevant tertiary qualification (NQF 6 or higher)
- A minimum of 6 years' experience in an ICT or AV environment, with 2 of them at a managerial level
- Demonstrated knowledge of customer service, IT technologies, and audiovisual technologies
- Project management experience
- Expenditure control experience
- Excellent communication and interpersonal skills
- The ability to work independently and under pressure
- Planning, prioritisation, problemsolving and analytical skills
- Ability to develop and maintain relationships
- Capacity to contribute effectively and creatively to a team
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