Manager: Classroom Support Services

2 weeks ago


Cape Town, Western Cape, South Africa Believe Resourcing Full time

About our Client:

One of the leading universities in South Africa

About the Role:

Responsibilities:

  • Managing a team of support consultants as well as a pool of student assistants
  • Recruiting, coaching and motivating staff
  • Planning and prioritising team activities
  • Ensuring excellent levels of service through daily operations that meet service level agreement targets
  • Managing projects
  • Ensuring communication and collaboration with customers, endusers and other IT staff
  • Controlling expenditure

Requirements for the job:

  • A relevant tertiary qualification (NQF 6 or higher)
  • A minimum of 6 years' experience in an ICT or AV environment, with 2 of them at a managerial level
  • Demonstrated knowledge of customer service, IT technologies, and audiovisual technologies
  • Project management experience
  • Expenditure control experience
  • Excellent communication and interpersonal skills
  • The ability to work independently and under pressure
  • Planning, prioritisation, problemsolving and analytical skills
  • Ability to develop and maintain relationships
  • Capacity to contribute effectively and creatively to a team

The Package:

The annual remuneration package, including benefits, is between R711889 and R812389, depending on experience and qualifications.

Salary:
R711 889,00 - R812 389,00 per month

Education:

  • Certificate (required)

Experience:

  • ICT or AV environment: 6 years (required)
Application Deadline: 2024/03/20

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