Customer Service Specialist, Tcn, Publisher Support

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
Fluent in Traditional Chinese and English language in written and verbal communication
Matric or equivalent
1+ years customer service experience
Working knowledge of Microsoft Office Applications
Ability to navigate multiple computer systems and platforms

We are seeking a driven, experienced professional to work directly with a specialized segment of content providers.

The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.

Key job responsibilities
Demonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communication

Meet or exceed quality and productivity goals assigned by management

Demonstrate an appropriate sense of urgency when resolving customer issues

Demonstrate knowledge and use of departmental resources, policies and procedures

Effectively use available tools in order to provide an accurate response and an exceptional customer experience

Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency

Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management

Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers

Exceed customer expectations by going above and beyond

All other duties as assigned

Cape Town, ZAF

Bachelor's Degree
1 or more years of experience in CS
2+ years previous experience in a customer service environment
Experience in digital media and knowledge of the publishing industry is a plus
Previous publishing experience advantageous.
Strong attention to detail
Demonstrated ability to prioritize and multitask
Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals

  • Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in Arabic and English language in written and verbal communicationMatric or equivalent1+ years customer service experienceWorking knowledge of Microsoft Office ApplicationsAbility to navigate multiple computer systems and platformsWe are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS...


  • Cape Town, Western Cape, South Africa Amazon Dev Centre South Africa Full time

    Bachelor's Degree Experience in customer service Working knowledge of Microsoft Office Applications + ability to navigate multiple computer systems and platforms Strong attention to detail, excellent written and verbal communication skills in English and FrenchPlease note, this is a French role based in Cape Town (South Africa).Are you a customer-obsessed...


  • Cape Town, Western Cape, South Africa Amazon Dev Centre South Africa Full time

    Basic Qualifications Fluent in Traditional Chinese and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms Fluent in Traditional Chinese and English language in written and verbal...


  • Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...


  • Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    Job Desciption:About Maskew Miller Learning:Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures.We are a B-BBEE Level 1 contributor, providing education...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further - we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams come...


  • Cape Town, Western Cape, South Africa OTH Network Full time

    What we do:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-friendly features, and by leveraging the marketing prowess of creators to fuel their...


  • Cape Town, Western Cape, South Africa Onsight Full time

    The opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and that...


  • Cape Town, Western Cape, South Africa Crypto Banter Full time

    About Crypto School:Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...


  • Cape Town, Western Cape, South Africa Fivewest OTC Desk Pty Ltd Full time

    Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa.We are looking for a talented customer support specialist to join our team.Customer Interaction: Provide accurate...


  • Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    About Maskew Miller LearningMaskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history – Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE – Level 1 contributor, providing education solutions...


  • Cape Town, Western Cape, South Africa Onsight Full time

    CUSTOMER SUPPORT SPECIALISTThe opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people...


  • Cape Town, Western Cape, South Africa NCC Education Ltd Full time

    Job Title: Customer Support Executive (Remote)OverviewTo maintain and develop relationships with and deliver operational support to both current and new customers. To provide operational solutions/resolutions and training to our customers.Job purposeTo be responsible for efficient customer service and support of Accredited Partner CentresKey...


  • Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    Job Desciption:Lead Publisher:Languages:About Maskew Miller Learning:Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures.We are a B-BBEE - Level 1...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you'll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support through...


  • Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    Job Desciption:Publisher - African Languages:About Maskew Miller Learning:Maskew Miller Learning lends its name from the most trusted and recognizable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures.We are a B-BBEE - Level 1...

  • Desktop Publisher

    2 weeks ago


    Cape Town, Western Cape, South Africa Pixelfaerie Business Services (Pty) Ltd Full time

    Looking for a future awesome Desktop Publisher (PowerPoint)- Hello future colleague,_- Here at PixelFaerie, we focus on providing high-quality desktop publishing 24/7, straight from our office in central Cape Town._- When we say high-quality, it's that top-notch office support service, and we even do it in English, German, and Arabic, thanks to our diverse...


  • Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    Job Desciption:Publisher - Afrikaans Language:About Maskew Miller Learning:Maskew Miller Learning lends its name from the most trusted and recognizable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures.We are a B-BBEE - Level 1...


  • Cape Town, Western Cape, South Africa Fin Support S.A Full time

    _Customer Service Advisor_ Matric Or Equivelant Must speak Englis,Afrikaans or Xhosa Must be Computer Literate Must be able to work under pressure EXPERIENCE WILL BE GREAT ADVANTAGE Must be able to troubleshoot and resolve issues, and maintain relationships with customers by answering questions and concerns with speed and professionalism Must have 3...