Client Success Executive

2 weeks ago


Cape Town, Western Cape, South Africa Houst Full time
We're Houst

A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings.

The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come.

From holidaymakers to full-time landlords, host happiness is central to everything we do.

What you'll do:

  • Onboard new properties; complete in person client meetings to get new hosts set up for success on our platform.
  • Create and optimise listings for new properties Airbnb
  • Be a point of escalation and resolve issues to the highest possible satisfaction.
  • Optimise occupancy and revenue for our hosts by making market driven decisions on pricing and listing optimisation
  • Conduct in depth performance reviews using data analysis tools
  • Identify and use opportunities to increase customer retention and satisfaction.
  • Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.

Requirements:

  • Preferable previous experience in customer service environment
  • Proven ability to communicate complex technical problems
  • Ability to think outside of the box and find creative ways to solve situations.
  • A working understanding of vacation rentals is a plus.
  • Confidence in decisionmaking, proactivity and owning your work
  • Previous experience working with a CRM
  • Able to work Australian hours with occasional weekend shifts if required

Benefits

  • Remote work setup


Laptop
  • For business use
  • An extra day off on your birthday (because who wants to work on their birthday?)


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