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Junior Client Success Executive
2 weeks ago
You will be responsible for but not limited to the following deliverables:
- Project team engagement and support and document completion as relates to new client onboarding
- Monthly data management and checking tasks in conjunction with the operations team
- Client maintenance tasks ensuring that client trackers are up to date and accurate
- Briefing in of basic report tasks and changes into the existing reporting and related team members
- Ongoing engagement and followup with data sources and briefing back to the teams as required
- Report checking, verification, and understanding during setup and prior to delivery to client
- Carrying out of other adhoc client success requests
- Training all client users on the reports as required
Qualification
- A tertiary qualification in Business Science majoring in Marketing, PDGM, BCom Marketing, or equivalent qualification
Experience
- Experience working as a Client Liaison or Customer Success representative within the technical retail environment
- Industry related work experience in FMCG, customer insights, market research, or retail related industry would be a advantageous
Key Personal Attributes
- Effective time management skills in order to meet deliverables and deadlines
- A strong team player with excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work under pressure
- Strong team player
- Service and delivery orientated
- Innovative and results driven
- Passionate and selfmotivated
- Agile approach and comfortable in dealing with change
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