Customer Success Executive

2 weeks ago

Cape Town, Western Cape, South Africa Moove Full time

About Moove
Moove is on a mission to build the largest mobility fintech for emerging markets.

Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities.

By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role


Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager.

As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.


In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing.

If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you

The Opportunity

What You'll be Doing

  • Monitoring drivers' performance.
  • Conducting daily checkin on drivers' pulse.
  • Supporting drivers.
  • Query resolution via Freshdesk and face to face interaction
  • Claims submissions from walk ins via Bynx to Insurance
  • Updating vehicle movement and status
  • Conducting driver survey.
  • Compiling data from drivers survey
  • Collaborating with performance executives to ensure KPI attainment
  • Ensuring that drivers obey rules and regulations as laid down by the company.
  • Ensuring that drivers get the right information from the company.

What You will need for this position

  • Degree in any discipline.
  • 4 years minimum experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.

KPIs that will be measured after you start

  • Daily retention targets as % of return walkins
  • Weekly churn targets
  • Daily Ticket resolutions for DPs basis physical and remote interactions
  • Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings

Who You'll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.

About the team
Our team is collaborative, positive, curious, and engaged.

We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.


EEO Statement:

Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.


Moove:
Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

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