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Client Success Manager

3 months ago

Cape Town, Western Cape, South Africa Agency Growth Partner Full time

Video Overview:

Company Overview
We're a digital marketing and sales firm based in UK and South Africa. We've helped over 50+ international marketing agencies to grow their companies. We're seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation.

Role and Responsibilities

  • Assist new clients, via Slack, to complete onboarding form
  • Conducting onboarding calls, via Zoom, with new clients
  • Answering client questions via Slack
  • Conducting weekly/biweekly checkin calls, via Zoom, with clients
  • Communicating with marketing team for reporting and sending client resources
  • Sending weekly campaign reports to clients
  • Sending regular checkin messages to clients via Slack


 Offboarding clients
  • Cancelling subscriptions in Stripe and software tools

Salary and Details

  • Parttime to Fulltime
hours per week

  • Compensation: $1500$3000 per month
  • Working Hours: UK business hours

Progression
Based on 1) the demand for client support and 2) the opportunity for additional responsibilities, the role progression would be as follows:
Increased demand for client support

  • Transition from parttime (20 hours per week) to additional hours to fulltime (40 hours per week)
  • Increased monthly compensation: $1500 per month to ~$3000 per month + performance based incentives

Experience

  • 1+ years of customer service experience
  • Knowledge of marketing & digital advertising
  • Experience with softwares like: Slack and Zoom
  • Positive, charismatic, likeable and able to build rapport with people
  • Extraverted and enjoys speaking to people
  • Good computer and internet connection
  • Excellent English
  • Routine focused. Enjoys having the same schedule daily and following proven processes
  • Loves talking and listening to people
  • Coachable and willing to train and learn new strategies
  • You're comfortable having a full time remote job
  • You have proven project management skills and are okay with dealing with 2030 businesses on a weekly basis

Job Types:
Full-time, Part-time

Part-time hours: 40 per week

Salary:
R15, R55,000.00 per month