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Service Manager

3 months ago

Somerset West, Western Cape, South Africa Rola Recruitment Full time

Job Advert Summary:

The Rola Motor Group is a leading automotive company with a strong presence in the automotive market.

As a trusted dealer of prestigious vehicle brands such as Mitshubishi, Honda, Volvo, Mazda, and Mahindra, we are dedicated to providing exceptional service and maintaining long-term customer satisfaction.

We are currently seeking a dynamic and experienced Service Manager to lead our service department and ensure the highest standards of quality and efficiency.


Salary Package:

  • Competitive Salary
  • Provident Fund and Medical Aid Benefits
  • Company Car

Minimum Requirements:

  • A valid driver's license.
  • Proven experience as a Service Manager within the automotive industry.
  • Indepth knowledge of automotive service operations, including maintenance, repairs, and warranty processes.
  • Strong leadership abilities with the capacity to motivate and inspire a diverse team.
  • Excellent interpersonal and communication skills to build and maintain positive relationships with customers, employees, and vendors.
  • Exceptional problemsolving and decisionmaking capabilities.
  • Strong organisational and time management skills with the ability to prioritize and multitask effectively.

Duties and Responsibilities:

  • Lead, manage, and mentor a team of service advisors, technicians, and support staff.
  • Ensure efficient scheduling and allocation of resources to maximize productivity and minimize customer wait times.
  • Develop and implement strategies to enhance service department performance, including process improvements and training programs.
  • Maintain and monitor service quality standards to meet or exceed customer expectations.
  • Oversee the customer service experience by providing accurate estimates, effective communication, and timely updates on service progress.
  • Resolve customer complaints and concerns promptly and professionally.
  • Collaborate with other departments to streamline operations, improve interdepartmental communication, and achieve company goals.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement appropriate actions.
  • Stay updated on industry trends, service procedures, and technical advancements to ensure the department remains at the forefront of automotive service excellence.
  • Ensure compliance with company policies, safety guidelines, and regulatory requirements.