Junior Application Support Analyst
1 week ago
5 Years total IT experience and
2 years min Application Support experience
In-house product systems supporting E Commerce
Matric
IT qualification
ITIL v3/v4 Foundation
Resolving technical issues,
Assisting users with the use of the system and other technical queries
Support teams to solve system-related
Investigation, analysis, and root cause identification
Contribute to the improvement orientated documentation
Accurately capture time entries, notes, and resolution plans in service tickets
Update of stakeholders
Perform testing of system-related prototypes, upgrades, updates, and bug fixes
Report service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction
Odoo Certification (V14-16) is advantageous
Technical knowledge of XML, Python, Postgres, and JavaScript
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