First Line Technical Support

1 week ago


Durbanville, Western Cape, South Africa Recruit4success Full time

Key Responsibilities:

  • Logging support calls on Freshdesk (ticketing system).
  • Assisting customers with first line support issues on fibre, LTE, wireless.
  • Assisting installers with installations (remote support) if needed.
  • Escalating calls to second line support or partner.
  • Following and maintaining call logging procedures.
  • Fault finding reports, incident reports etc.
  • Adhering to our internal Support SLA.
  • Stay up to date with new solutions and products.

Qualifications and Experience:

  • Grade 12 Senior Certificate
  • A tertiary certification in a relevant field
  • Proven work experience as a First Line Support Technician or Helpdesk Support Technician in Fibre and Wireless
  • Minimum 2 years working experience in similar role
  • Must have a basic knowledge of fibre, LTE and wireless technologies
  • Handson experience with MS Office Suite and Freshdesk would be an advantage
  • Certification in a relevant field would be a plus
  • Must have a valid driver's license
  • Ability to speak Afrikaans and English
  • Able to work in a team

Salary:
R12, R15,000.00 per month

Application Question(s):

  • Do you live in Durbanville or northern suburbs?

Education:

  • High School (matric) (required)

Experience:

- technical support: 2 years (preferred)

Language:

  • Afrikaans (required)

License/Certification:
- driver's license (required)

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