First Line Technical Support
1 week ago
Key Responsibilities:
- Logging support calls on Freshdesk (ticketing system).
- Assisting customers with first line support issues on fibre, LTE, wireless.
- Assisting installers with installations (remote support) if needed.
- Escalating calls to second line support or partner.
- Following and maintaining call logging procedures.
- Fault finding reports, incident reports etc.
- Adhering to our internal Support SLA.
- Stay up to date with new solutions and products.
Qualifications and Experience:
- Grade 12 Senior Certificate
- A tertiary certification in a relevant field
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician in Fibre and Wireless
- Minimum 2 years working experience in similar role
- Must have a basic knowledge of fibre, LTE and wireless technologies
- Handson experience with MS Office Suite and Freshdesk would be an advantage
- Certification in a relevant field would be a plus
- Must have a valid driver's license
- Ability to speak Afrikaans and English
- Able to work in a team
Salary:
R12, R15,000.00 per month
Application Question(s):
- Do you live in Durbanville or northern suburbs?
Education:
- High School (matric) (required)
Experience:
- technical support: 2 years (preferred)
Language:
- Afrikaans (required)
License/Certification:
- driver's license (required)
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