Ecommerce Sales Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Dial a Bed Full time

Ecommerce Sales Consultant - Home Tapestry Brands - Kramerville

Main Purpose of the Position:


To serve customers with excellence through excellent product knowledge and sales technique with the aim of achieving sales and margin budgets.


Key Responsibility Areas:

Sales

  • Capturing Online orders and arranging deliveries through respective warehouse
  • Contact the client should the item ordered not be in stock or available and propose alternative product for purchase
  • Ensure that payment has been received for online orders, EFT, s & OBO, s before process
  • Send quotes and follow up on quotes
  • Phone customers with pending and cancelled shopping carts
  • Ensure customer deliveries are executed as planned.

Administration

  • Report any operational issues with the website immediately to the Website administrator/Team leader
  • Monitor the backend order manager for pending orders and convert to sale
  • Escalate any issues regarding Credit card errors or fraud orders on the website to Amanda
  • Build a strong relationship with Couriers/Transport companies across the country for execution of deliveries to the client
  • General administration skills

Customer Service

  • To maintain a high level of communication with all customer touch points
  • Daily contacts with customers, stores, merchandise, make arrangements for resolving complaints
  • Arrange and plan collection and repair of damaged stock delivered to the customer
  • Making continuous follow up on all complains logged with the supplier
  • Perform investigation of various situations

Experience and competencies required:

  • Matric
  • Sales qualification advantageous
Years retail sales experience

  • Computer literate
  • The Bed Store
  • Product and Systems Knowledge would be advantageous
  • Extensive product knowledge and industry experience with beds
  • Relevant systems and process knowledge of IT4U

Attributes:

  • Must have a systematic work approach.
  • Must have excellent customer communication skills.
  • Must have good telephone etiquette.
  • Must be available to work occasional nights, holidays and weekends
  • Attention to detail.
  • Results and deadline driven.
  • Must be able to work under pressure.
  • Friendly and engaging personality.
  • Should have a confident manner.
  • Providing excellent customer service at all times.
  • Strong verbal and written communication skills with ability to communicate at all levels
  • Able to work independently and as part of a team
  • General knowledge of retail industry
  • Must be able to analysis/ see trends of sales and advise the digital team
  • Must be able to engage with current trends on competitor websites
  • Keep up to date with changes to policies, procedures, and customer delivery
  • Ability to manage time, conflict, and stress in a professional manner

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • Sales (required)
  • Retail (required)
Application Deadline: 2023/06/09

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