Debtors Liaison

2 weeks ago


Pretoria, Gauteng, South Africa Servest Careers Full time

Job Context:

Minimum Requirements:

  • Matric / Grade 12 or Equivalent
years experience as a Debtors Liaison or similar role

  • Good Communication and Administration Skills
  • Strong Excel Skills and preferably ACCPAC experience
  • Strong Reconciliation skills
  • Attentive to detail

Duties & Responsibilities:

  • Collect the allocated debtor's book as well as the allocated 2 months no payment Report, Branch COD Report and Staff accounts.
  • Interpretation of Age Analysis
  • Identify areas of concern and implement plan of action/discuss with Regional Manager and take action accordingly.
  • Identifying payments on the bank statement, recon daily, submit to cash book clerk and post remittances
  • Allocate payments on allocated debtor's book, COD and Staff accounts once Cash Book is updated on AccPac
  • Send Debtors report to Branch Administrator after month end
  • Assist with debtor's queries on Hygiene and/or SOS book as required
  • Assist KAMs and Sales Consultants as required as well as assist with any payment issues or proof of payment including payment of CODs
  • Assist with any queries of any nature related to customers' accounts, billing, service etc
  • Visit clients face to face to resolve accounts/billing queries i.e. from their book
  • Manage the stop supply process/procedure, including 7 Day and arrear Letters and handover to the Legal department when required.
  • Investigate any credit request whether it come in directly from the client and gather all evidence prior to handing to the RM to sign
  • Identify and Prepare Journal requests when required
  • Request billing changes based on evidence mentioned above as per procedure and using all correct internal documents
  • Maintain a functional administrative system and effective filing system to facilitate record keeping as required
  • Report Monthly on the debtors book including all comments and actions taken/to be taken
  • Maintain List of clients who were exempt from Annual Price increase and notify Ops Department and KAMs when increase date is due

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