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Debtors Administrator

4 months ago

Pretoria, South Africa Cockatiel Full time

**Debtors liaison**:

- Follow debtors collection process.
- Optimise debtors collection process.
- Ensure proper record is kept of all communication with debtors on relevant platforms.
- Ensure Salesforce / XERO is updated with debtors process.
- Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
- Update and maintain customer contact details in Salesforce / XERO.
- Manage handover of Debtors to lawyers / debt collection agency.
- Collect all the necessary documentation for handover to lawyers / debt collection agency.
- Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
- Meet all relevant debtors deadlines.
- Plan and structure daily work to meet deadlines efficiently.

**Debtors administration**
- Process new invoices.
- Issue invoices accurately and timeously.
- All credit notes issued accurately and timeously.
- Send invoices and statements.
- Do corrections on account allocation.
- Conduct reconciliations of all debtors.
- Ensure customer payment allocations are correct.
- Negotiate payment arrangements with customers to increase debt collection.

**Stripe administration**
- Process new manual payments on Stripe.
- Manage disputes process with Stripe.
- Manage trial periods or customer profiles on Stripe as required.
- Maintaining records of the above on relevant platforms

**Payments administration**
- Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off.
- Manage the recordkeeping process for such payments.

**Skills and Knowledge**:

- Accounting Software (ie Pastel / Xero)
- Microsoft Excel
- Google Suite
- Debtors processes

**Education**
- Matric
- Bookkeeping Diploma
- 6 years Debtors collection
- 6 years Customer service
- 6 years Creditors & General bookkeeping

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Administrative office procedures, practices and equipment: 6 years (required)
- Debt collection: 6 years (required)
- Customer Service: 6 years (required)
- Bookkeeping: 3 years (required)