Night Shift Customer Service Agent

2 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

Job Description

Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:


• Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact

• Effectively promote the client's products and enhance customer experience and loyalty

• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service

• Ensure action is taken to increase customer retention, loyalty and build a credible reputation

• Understand and adhere to the company and department standards, policies and procedures

• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed

• Adapt to change quickly, in a fast-paced environment

Qualifications

Minimum 12 months experience in customer service role (Contact center)

A Matric/Grade 12 Certificate or equivalent

Additional Information

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