Customer Service Intern

2 weeks ago


Cape Town, Western Cape, South Africa Sportingbet SA Full time

Responsibilities:

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Field incoming phone calls and respond to phone messages from customers
  • Answer customer questions and provide information to resolve any issues
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary.

Salary:
Up to R7,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)
Application Deadline: 2023/03/10

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