Client Liaison Smollan Managed People Solution

2 weeks ago


Johannesburg, Gauteng, South Africa Managed People Solutions Full time

Managed People Solutions is looking to hire
Client Liaison Smollan for a very well-known
Wine Company based in
Johannesburg (Sandton).

Responsibilities:

  • Manage Smollan to execute the call procedures in accordance with the SOP on pre, during and post call procedures.
  • Smollan to execute the sales levers in accordance with the SOP according to customer call procedures.
  • Manage Smollan to ensure action of specified tasks from cycle brief or operational requirements from Trade Marketing and RSM.
  • Manage Smollan to execute the stock allocation as per RSM requirements and stock allocation report.
  • Manage Smollan to execute new product introduction, vintage change and upliftment procedure to be carried out as per SOP.
  • Manage Smollan to execute Customer Trade visits to be done as per the RSM requirements and according to SOP.
  • Manage Smollan to troubleshoot difficult situations and /or customers encountered by reps on a daily basis.
  • Manage Smollan by conducting meetings as per Meeting SOP.
  • Managing the effective planning of the call cycle as per contact and coverage SOP.
  • Managing that all new customers' accounts are opened as per SOP on new accounts.
  • Recording and promptly acting upon customers' complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
  • Assisting Smollan to actively build relationships with customers by identifying new growth opportunities in the wine category (e.g. in store customer tastings) and adding personal touches (e.g. deliver complimentary bottle of wine on customer's birthday) as per SOP.
  • Assisting Smollan to identifying and execute equipment opportunities/requirements as per the customers' needs and promotional SOP.
  • Assisting Smollan to identify training needs of the customer and execute according to a training plan.
  • Continuously coaching Smollan on strategic negotiation with customers.
  • Sales Target Delivery
  • Data Management & Analysis
  • Effective Human Capital (Self) Management and Development
  • Effective Administration

Minimum Requirements

  • Grade 1
  • Diploma / Degree relating to Sales and Marketing management.
  • Certificate from Cape Wine Academy
  • 23 years sales and merchandising experience in a related FMCG environment in a management role.
Closing Date**:13 April 2023
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