National Training Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Recruitment Matters Africa Full time
Our client is looking to employ a National Training Manager with outstanding written, verbal, and interpersonal communication skills. A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt to a fast-paced environment.

Responsibilities:

  • It is the responsibility of the National Trainer and Business Development Manager to create, implement and manage a nationally defined brand training strategy that caters to all stakeholders of the brand including Beauty Consultants, Therapists, Customers, Sales, Marketing, Retailers, and Brand Principals.
  • Development and implementation of effective training strategies, including digital, which enhance the Brand's ability to deliver highquality product knowledge and excellent customer service.
  • Ensure the training plan is aligned with the brand strategy for South Africa.
This includes developing and executing all levels of training:
training materials, selling techniques and specific events, promotions, and workshops for Therapists and other stakeholders.

  • Ensure the development of focused, disciplined, loyal BCs/Therapists with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
  • Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
  • Ensure educating and coaching of instore teams to increase overall retail sales and customer growth on the counter.
  • Actively implement, drive, and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools)
  • Organise and execute wellplanned customer events and workshops and monitor the effectiveness on an ongoing basis to drive sales.
  • Responsible for organizing national conferences as well as international trainer events that the brand may host.
  • Manage all inquiries concerning the technical aspects of the products.
  • Take responsibility for the Training budget as provided by the Brand Marketing Manager.
  • Show the ability to mentor and train digitally and "instore" by demonstrating and transferring product and sales skills to your team.
  • Motivate and inspire brand BC/Therapists/Technicians through leading by example.
  • Foster a respectful and productive work environment that leads to teamwork and creates a passion for the brand and the company.
  • Together with RDM conduct formal assessments of staff's performance and develop action plans and goals.
  • Derive and set product and brand knowledge tests three times a year to ensure a minimum pass rate of 90%. (fragrance tests a minimum of twice a year
  • Communicate results to the sales team.
  • Ability to adjust communication style accordingly to recipient's needs.
  • Monthly monitoring of bydoor performance and understanding of axis splits in order to identify growth opportunities and manage challenges.
  • With the RDM, monitors competitor activity and plans the appropriate response.
  • Work closely with RDM on stock issues, staff needs, retail space, and promotional needs required for specific trainer event activities.
  • Establish and maintain an effective working relationship with all levels of retail store management.
  • Implement, conduct, and monitor effective events throughout each region to drive sales.
  • Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
  • Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slowmoving lines.
  • Plan and conduct bimonthly trade visits with RDM to ensure a clear sales understanding of the brand.
  • Team player with a selfmotivated attitude that delivers results.
  • Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance, and target sectors.
  • Ensure compliance to all policies, procedures & values in the business.
  • Display a proactive and persistent approach in all aspects of your role.
  • Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

Key Skills:

  • Show initiative in analyzing and improving business processes.
  • Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
  • Ability to produce concise, accessible written material in the form of presentations, feedback reports, training and events calendars, and other international report requirements.
  • Ability to develop positive working relationships with all stakeholders.
  • Ability to ensure deadlines are prioritized and met.

Qualifications:

  • Bachelor's degree in human resources or a related field (essential).
  • A minimum of 3 years experience in training and development management (essential).

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