Training Officer

2 weeks ago


Johannesburg, Gauteng, South Africa National Risk Managers (Pty) Ltd Full time

Key Responsible Areas

  • Conduct impactful learning intervention
  • Improve individual staff performance
  • Identify learning and behavioural gaps
  • Document and keep record of learning interventions
  • Continual personal and professional development

Tasks

Conduct impactful learning interventions

  • Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method
  • Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions
  • Understand and keep up to date with client company policy strategy and staff role requirements

Improve individual staff performance

  • Develop onetoone plans to improve individual staff performance according to their roles and outputs
  • Use a variety of coaching and mentoring methods to achieve longlasting positive change in individuals

Identify learning and behavioural gaps

  • Conduct professional and statisticsdriven learning and behavioural training gaps analysis
  • Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions

Document and keep record of learning interventions

  • Measure results of learning interventions against set outcome criteria
  • Assess learners using a variety of assessment tools against common standards such as Bloom's Taxonomy and uphold the principles of assessment including fairness, validity and applicability
  • Collect and record all training interventions, outcomes and suggestions for all learning interventions

Continual personal and professional development

  • Understand, explore and be able to perform callcentre duties including sales, quality assurance and customer service, to keep up to date with client roles

Essential Qualifications

  • Matric
  • SAQA Aligned OETDP Qualification. Alternatively US in Instructional Design or Marketing related qualification

Desirable Qualifications

  • SAQA Aligned FSCA approved qualification (NQF5)
  • FAIS Regulatory Examination for Representatives (RE5)
  • Completed Class of Business Training in the following categories:
  • Long Term Insurance
  • Short Term Insurance: Personal Line
  • Short Term Insurance: Commercial Lines
  • Health Service Benefits

Essential Experience

  • Minimum 3 years in a call centre environment in a sales role
  • Minimum 3 years in a learning and/or development role

Knowledge and Skills

  • Technological proficient with computers/laptop devices and printers/scanners
  • Software proficiency in both the Microsoft Office Suite and the Google Suite (including Google Drive, Google Docs and Google Sheets)
  • Extremely well organised including the ability to effectively manage multiple tasks and projects at the same time, with effective timemanagement and prioritisation skills
  • Strong written and verbal communication skills with all stakeholders, including clients, colleagues, suppliers and management
  • Excellent grasp of Adult Learning methodologies including but not limited to Adult Learning
  • Assumptions, Bloom's Taxonomy and Principle-Based learning
  • Possessing a high level of emotional intelligence and resilience, and being able to handle challenging situations with composure and objectivity
  • Attention to detail and high level of accuracy

Attributes

  • Can adapt to working independently and within a team environment depending on the requirements of the task
  • Selfmanaged and selfmotivated
  • Remains calm under pressured
  • Asks for assistance where required
-
Honest,
Hardworking and
Humble

For more information please contact:
**Angelique Hart
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