Switchboard Operator

2 weeks ago


Durban, KwaZulu-Natal, South Africa JOINT MEDICAL HOLDINGS-CITY HOSPITAL Full time

KPA

  • To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
  • Liaise and communicate with doctors, executive personnel, public and colleagues.
  • Be able to designate complaints to relevant channels.
  • Confidentiality is of utmost importance.
  • Keep abreast with all relevant information and contingency plans.
  • Update hospital telephone lists and relevant telephone numbers.
  • Knowledge of Health and Safety Rules and emergency evacuation procedures.
  • To answer all calls within 3 rings.
  • Printed copies of this document are uncontrolled and must be destroyed after use.
  • Performs public relations function to the department with patients, relatives, doctors & staff.
  • Operating a busy Switchboard.
  • Facilitate telephone calls in and out of the department.
  • Log calls for hospital staff and patients where required.
  • Log calls for faulty lines and switchboard.
  • Assist with Reception duties as and when required.

REQUIREMENTS:

  • Must have a Grade 12 certificate.
  • Must be Computer Literate (Excel and Word).
  • Must have a minimum of two (12) year's experience operating a busy switchboard
  • Preferably Telkom board.
  • Be prepared to do shiftwork.

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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