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Business Process Analyst
2 months ago
This role provides support to the Asset Management, Engineering & Maintenance Technology business processes. This includes documenting the process, creating training documents, and creating videos of quick reference guides.
Key Responsibilities:
- Process Compliance
- Ensure compliance to all process for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.)
- Service Level Management
- Ensure all global and regional vendors deliver against all agreed SLAs
- Compliance and Governance
- Ensure compliance to all IM and organization policies and report on all matters pertaining to non-compliance
- Ensure compliance to SOX, King IV, and all other relevant governance requirements
- Process Improvement
- Strategic roadmap agreed with stakeholders, and initiatives delivered against expectation
- Staff development via formal training where required
- Maintain good inter-departmental relationships
- Project Management
- Timeous completion of ad hoc requests
- Attendance of stakeholders and timeously close out of all actions relating to site updates
- Agreed training completed within agreed timelines
- All strategic roadmap activities created as demands and submitted for approval
- All task closures to be agreed by the requester
- Project Plans to be updated as per PMO governance
- Schedule to be updated as per PMO governance
- Status Reports to be updated as per PMO governance
- All projects to be baselines to be created/updated as per PMO governance
Requirements:
- Relevant Technical/IT Degree or Diploma
- At least 3 years experience in an end-user facing role
- Experience in business process documentation
- Experience in creating training documentation
- Appreciation of technology accountable for Knowledge of requisite processes for area of accountability
