Hotel Reservations Consultant

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

Are you passionate about delivering exceptional guest experiences in luxury settings? Valor Hospitality Partners Head Office is seeking an
EXPERIENCED, dedicated and detail-oriented Reservations Consultant with a
min of 3 years working experience in reservations to join our Sales and Reservations department based at the Cape Town Waterfront.


Qualifications and Experience:

  • Relevant hospitality diploma/degree will secure
-
Minimum of 3 years of experience in reservations operations within a luxury 5/4-star hotels or at a head office level
:

-
Proficiency in reservations software such as Protel and/or Opera. Must be experiencied
:

  • Strong negotiation and communication skills.
  • Ability to anticipate guest needs and provide creative solutions.

Key Performance Indicators:

  • High level of guest satisfaction and positive feedback.
  • Effective coordination with other departments to meet guest needs.
  • Adherence to booking policies and standards.
  • Achievement of occupancy and revenue targets.

Responsibilities:

  • Accurately interpret and fulfill accommodation needs for guests and organizations at head office for our various properties.
  • Maximize room nights and revenue through effective selling and crossselling.
  • Record all booking details and correspondence with precision on the reservations booking system. OPERA.
  • Collaborate with various hotel departments to ensure a seamless and personalized guest experience.
  • Maintain the highest standards of professionalism and guest satisfaction.
  • Microsoft Office (Word, Excel and Outlook) experienced.

WHAT YOU'LL BECOME A PART OF


Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East.

We are reimagining hospitality, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

**Valor Hospitality Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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