Hotel Duty Manager

1 week ago


Cape Town, Western Cape, South Africa CAPE DIAMOND HOTEL Full time

Key Responsibilities:
Manage daily operations, including but not limited to staff management, guest relations, housekeeping, and maintenance. Ensure high levels of guest satisfaction by providing personalized and attentive service. Manage and oversee the daily operations of the additional apartments. Ensure that all staff are trained and motivated to deliver exceptional customer service.

Work closely with the central reservations and marketing team and owners to ensure that bookings are maximized and revenue targets are achieved.

Implement and maintain high standards of cleanliness, safety, and security throughout the hotel and apartments. Prepare breakfasts and perform errands as required. Ensure that the hotel and apartments are compliant with all regulatory requirements. Manage the financial performance of the Hotel and apartments, including budgeting, forecasting, and cost control. Prepare regular reports on lodge and apartment operations and performance.

Qualifications:
Proven track record of success in a similar role, preferably within a boutique hotel environment. Excellent communication, interpersonal, and leadership skills. Strong organizational, time-management, and problem-solving skills. Ability to work independently and take ownership of the role. Knowledge of hotel operations, including guest relations, housekeeping, maintenance, and revenue management. Ability to work flexible hours, including weekends and public holidays. Must be well-presented, professional, and have a positive attitude. Experience with staff management and training

Salary:
From R12,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma (preferred)

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