Concierge Consultant

2 weeks ago


Cape Town, Western Cape, South Africa Pepperclub Hotel & Spa Full time
Concierge Consultant will be responsible for making guests feel at home and to ensure a memorable and genuine experience.

You will organize, coordinate, and implements various services and programs and acts as an information source to all our guests.


Requirements:

  • Proven working experience as Guest Relations Consultant
  • Working experience in hospitality
  • Adequate knowledge of personalized services principles and processes
  • Hands on experience with guest relationship
  • Proficiency in English, multilingualism will be considered an asset
  • Guest service orientation and drive
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation

Responsibilities

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their needs
  • Expect and react promptly to guests' requirements and inquires
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals and departures of special guests
  • Prepare and deliver VIP room drops to arrival rooms
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Make transfer and tour reservations
  • Assist guests in restaurant reservations
  • Upsell the Hotel facilities
  • Manage the valet parking and luggage delivery of guests
  • Meet & Greet departure and arrival guests

Education:

  • High School (matric) (preferred)

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