Hotel Night Auditor

1 week ago


Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

JOB SPECIFICATIONS:

  • Grade 12 certificate or equivalent.
  • Proven experience as a Night auditor or similar, preferably in the hotel industry.
  • Experience with hotel reservations software
- advantageous.

  • OPERA Experience is essential.
  • MS Office proficient.
  • Experience with Accounting procedures and administrative tasks are essential.
  • Knowledge about financial controls
  • At least 3 years Hotel experience in a supervisory capacity

JOB DESCRIPTION:

Overall purpose of the Position:


The Night Auditor is responsible for reconciling daily revenue and expenses in order to ensure that guests are correctly billed and those credit card transactions are accurately recorded.

Responsible for many end-of-day tasks, including processing guest payments, balancing reports, reconciling the cash drawers at the front desk, and preparing invoices for the following day.

The Night auditor will do wake up calls, check out guests who depart early in the morning, arrange transportation, provide area recommendations, and perhaps even assist with room service orders at the beginning of breakfast service.


Duties and Responsibilities

  • Liaise and communicate courteously with guests.
  • Ensuring smooth running of the Front office/ Guest relations department during the shift.
  • Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.
  • Responsible for preparation and processing of all reports generated.
  • Perform endofday accounting tasks and overnight front desk duties.
  • Check for errors on charges in Opera/Micros and rectify through investigation
  • Assist with latenight guests, process checkins and checkouts, and address other customer requests.
  • Audit, reconcile, and balance daily financial activities.
  • Assist with reservation bookings when required.
  • Deliver positive and timeously response to guest enquiries and problem resolution.
  • Ensuring cost and inventory control, posting daily room and outstanding charges.
  • Preparing and examining financial records and accurately submitting reports to ensure that handover is done properly.
  • Balancing all totals for cash and credit cards and running end of day reports.
  • Prepare and distribute various reports to stakeholders.
  • Manage the front desk during the night shift and attend to calls.
  • Welcome the guests on arrival and execute the check in procedure.
  • Prepare departure accounts for the following day.
  • Carefully consolidate all charges in Opera.
  • Complete knowledge of the services provided by the hotel in order to answer any guest queries.
  • Coordinate with the Finance department of the hotel and compile reports on all transactions
  • Balance all the financial accounts at month end
  • Manage all venue access keys and employees during night time

Job Types:
Full-time, Permanent
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