Luxury Travel

2 weeks ago

Cape Town, Western Cape, South Africa Ten Group Full time
If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you


We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family.

You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.


Available to start as soon as possible

Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.


Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees.

We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.


As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Key Responsibilities

  • Providing excellent customer service to members across MENA region, Europe, US and Asia
  • Preparation of tailormade offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Active crossselling of lifestyle services for travel enquiries, promotions and exclusive events
  • Conducting research and putting together proposals
  • Liaising with our trusted suppliers on behalf of Members
  • Maintaining uptodate records for our members
  • Representing TEN, telling the story and promoting our concierge value
  • Building rapport with members
  • Demonstrate proactivity and converting requests to bookings

Requirements:

Key Skills & Attributes:

  • Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.
  • Required background: Hospitality, Tourism, Customer Service in a Luxury brand
  • Experience with UHNW Individuals
  • Local and International Knowledge
  • Exceptional attention to details
  • Reactive problem solving
  • Ability to work with tight deadlines and under pressure
  • Strong online research skills
  • A 'Can-Do' and positive attitude
  • Passionate about customer service and sharing local tips
  • Strong work ethics

Guidelines for Hybrid/Home Office option:

  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 75% Home Office possibility.
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be complete

Benefits

_ Rewards designed around you:
_

  • A competitive salary depending on experience, plus performancebased bonus. Including Weekend Shift Allowance and Late Shift Allowance.
  • Flexible work arrangements including Hybrid work possibilities ; with up to 75% Home Office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays possibilities to Travel and Work
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • Safe & secure offices in the Foreshore with complimentary offstreet parkin

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