Travel Concierge

2 weeks ago

Cape Town, Western Cape, South Africa Belmond Full time

As a Travel Concierge at Exclusive Destinations/Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

  • Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservations, as well as accommodation bookings.
  • Help clients and agents identify the ideal travel itinerary based on their plans and requirements.
  • Regularly maintain a good relationship with our clients and agents.
  • Provide all relevant and essential information to the clients regarding their travel.
  • Sell the appropriate tour package to the right client.
  • Negotiate any customisations or modifications requested and accommodate to the best level possible.
  • Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
  • Creating and managing all travel logistics and file handling, including financial aspects.

Requirements

  • Destination knowledge, including accommodation, transfers and flights.
  • Strong verbal and written communication skills.
  • Excellent customer service orientation.
  • High level of computer literacy.
  • The ability to work effectively in a pressurised environment.
  • The ability to work well within a team environment and without supervision.
  • Attention to detail and strong administrative skills.
  • Exceptional telephone etiquette and mannerisms required.

Benefits

At Belmond Safaris, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

  • Competitive basic salary
  • Loyalty and recognition rewards programs
  • Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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