Senior Travel Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Ad Talent Africa Full time

WHO ARE WE:
An award-winning, luxury travel destination management company, specialising in tailor-making luxury holidays and unparalleled escorted tours and safaris.

WHO ARE WE LOOKING FOR:
Senior Travel Consultant with inbound tour operating experience or lodge reservation background - Cape Town based.

WHAT WILL YOU DO:

  • Prepare competitive quotations and innovative itineraries for cruise agents using negotiated rates from approved suppliers with the aim of securing the most business possible
  • Obtain quotes from the air consultant for requested flight details for guests / agents
  • Ensure the margin strategy as set out by management is adhered to
  • Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging and salesorientated
  • Collect rates based on all quoted programmes including rates, validity, inclusions/exclusions, payment and cancellation terms before sending on to JHB database and accounts teams
  • Book all services (including flights where applicable) timeously upon selection of services by the cruise agent and update all trackers on the cruise drive
  • Manage waitlist and confirmation on pre/post/hotel stays and overland programmes as received from agents
  • Upsell port services by means of alternative tour programmes, shuttle services, crew tours and managing excursion waitlist as needed
  • Collate invoice details after obtaining final numbers and rooming lists from agent for overland and pre/post land and hotel services and send onto cruise finance in order to prepare invoice and to send to agent
  • Ensure all itineraries are up to date and corresponding with agent online programmes
  • Preparation of file includes preparing movement schedule, ordering water, completely the monthly forecast including debit card requirements and ticket requirements, staff travel etc.

WHAT WILL YOU NEED:

  • Strong destination management company experience
  • DMC
  • Knowledge and experience working with cruises advantageous
  • Tour consultant experience at a senior level in an inbound touroperating environment for a minimum of 7 years
  • Creative itinerary design, experience with costings and quoting
  • Excellent relationship building skills
  • Good product knowledge of Southern Africa
  • Office/administration skills
  • Understanding of on the ground operations and excellent quality control
  • Matric and travel diploma

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